Customer Service/Liaison (Monday - Friday) at Binson's Hospital Supplies Inc.

Job DescriptionJob Description???? Now Hiring: Hospital Liaison???? Location: U of M Hospital - 1500 E Medical Center Dr, Ann Arbor, MI 48109???? Schedule: Monday–Friday | 9:00 AM - 5:00 PMAt Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.???? The Role: Hospital LiaisonThis role focuses on coordinating Durable Medical Equipment (DME) orders by working closely with hospital staff, patients, and insurance providers to ensure timely and accurate delivery. It combines patient education, administrative tasks, and hands-on support to provide a seamless experience from hospital discharge to home care.???? What We're Looking ForA high school diploma or equivalentExcellent communication skillsThe physical ability to sit, stand, and move comfortably throughout your shift???? What You’ll Be DoingWork alongside physicians, nurses, and case managers to coordinate Durable Medical Equipment (DME) orders and ensure timely deliveryAssess patient needs – Recommend the right DME solutions to support patient careVerify insurance coverage – Confirm eligibility and obtain required authorizations before dispensing equipmentProcess and fulfill orders – Ensure DME orders are entered and handled accurately from start to finishCoordinate equipment delivery – Arrange delivery and setup at the hospital or patient’s homeEducate patients and caregivers – Provide easy-to-understand guidance on how to use and maintain their equipmentResolve issues – Address any concerns related to equipment, delivery, or insurance with empathy and efficient???? Perks & BenefitsCompetitive pay ????Full benefits: Medical, Dental, Vision & Life Insurance ????Paid time off + floating holiday ????401(k) Retirement Savings Plan ????Training and growth opportunities ????