Service Advisor at Northpointe Automotive

Job DescriptionJob DescriptionService Advisor – AutomotiveWe need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.Job ResponsibilitiesGreet service department customers promptly and courteously—attitude is everything!Listen to customers and clearly translate repair needs to techsUpsell additional services using low pressure, high integrity methodsProvide accurate repair/maintenance estimatesAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsBenefitsOur comprehensive benefits package includes medical, vision, and dental insurance, a 401(k) plan, paid time off (PTO), bonuses, and holiday pay.About UsDiscover a career at Patriot Motors, where excellence defines our every endeavor. We pride ourselves on creating a supportive and dynamic workplace where every team member can thrive and grow professionally. Our training program equips team members with advanced tools and systems, empowering them to enhance customer experiences and streamline operations seamlessly.As part of our team, you'll enjoy competitive compensation packages, comprehensive insurance benefits, and abundant opportunities for professional growth. Join us at Patriot Motors and be part of a team that values excellence, community impact, and continuous improvement.