Service Advisor at Glockner Chevrolet

Job DescriptionJob DescriptionThe Glockner Family of Dealerships has 20 Rooftops with over 176 years of experience and an elevated level of dedication to our communities’ customers. With outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, trusted, sharp, welcoming and ONE team! We offer our customers a one-stop shopping experience with many new car brands, an industry-leading consumer-friendly service and parts department. We are a six-generation family-owned business that takes pride in providing a remarkable experience for all our customers. Thank you for being a part of the Glockner family!Compensation:Weekly pay Monday through Friday 8-5 (NO WEEKENDS)Health, dental, vision, and life insurance available, plus ancillaries Paid vacation and 6 paid holidays Short-term disability 401K plus MatchOur on-staff Nurse Practitioner is available 24/7 to answer your health questions and keep you in great health.Employee discounts on parts, services, and vehicle purchases Paid training and continuing educationA Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include:RESPONSIBILITES:Welcoming customers and explaining the services that the car dealership offers themListening and documenting customers’ car problems and passing the information to the mechanicsConsulting with mechanics about repairs and possible alternatives to expensive workAnswering questions about service outcomes (after consulting with the mechanic if necessary)Liaising with customers and mechanics to schedule car check-ups and service appointmentsAdvising customers about warranty protections and potential cost savingsEstimating car repair costs and the time it will take for repairs to be completedHelping customers decide between part exchanging a car and fixing it through the workshopVerifying if the cars brought to the dealership have insurance coverageResolving possible customer complaints after repair services are offeredQUALIFICATIONS:Mechanical engineering skills to enable them to understand car problems, when customers and mechanics explain themWriting and accounting skillsCommunication and comprehension skillsCustomer service and interpersonal skillsMultitasking skillsAbility to quickly troubleshoot car problems and explain the possible solutions to customersTime-management skills