Honda Service Advisor at Envision Motors of Milpitas

We are looking for a motivated Service Advisor to join our team!It is the mission of Envision Motors to provide the best retail experience for all our customers and to provide our employees with the best conditions in which to work in. Our focus on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. It is our goal to employ the absolute best most driven and ethical individuals who realize that through hard work one can achieve any goal imaginable.As Envision Motors continues to rapidly grow we welcome new employees to grow with us.Honda Service Advisor Job Duties & ResponsibilitiesCustomer Interaction & Drive-Lane OperationsGreet all customers promptly in a professional friendly manner within Hondas 3-minute standard.Perform active walk-arounds and document vehicle condition mileage VIN and any visible concerns.Identify maintenance needs based on Honda Maintenance Minder codes and recommended intervals.Listen to customer concerns and translate symptoms into clear accurate repair order stories.Educate customers on required services using Honda menus multi-point inspection findings and OEM recommendations.Provide honest transparent quotes timelines and repair recommendations.Maintain continuous communication with customers throughout the service life cycle.Repair Order (RO) ManagementCreate detailed repair orders including complaint cause and correction.Verify customer information warranty status recalls and extended service contracts.Accurately document customer authorization for all work performed.Prioritize repairs based on safety maintenance needs and shop loading.Ensure Repair ordersare complete and compliant with Honda state and dealership guidelines.Communication & Status UpdatesDeliver timely updates via phone text or CRM communication tools (Reynolds & Reynolds).Set proper expectations for completion time cost and transportation options (loaner shuttle Lyft program).Notify customers immediately of additional findings delays or parts availability issues.Communicate technician findings clearly and translate technical language into customer-friendly information.Sales & Performance ResponsibilitiesPresent maintenance and repair recommendations based on multi-point inspections and OEM guidelines.Track daily sales performance hours per Repair order maintenance penetration and customer-pay opportunities.Generate additional revenue through proper menu presentation and follow-up.Uphold Honda service menu consistency to ensure value OEM compliance and customer trust.Shop CoordinationReview completed repairs for accuracy before closing the repair order.Ensure parts availability and communicate with the parts department for special-order items.Monitor progress of vehicles through the shop and escalate issues promptly.Warranty Recalls & ComplianceVerify Honda warranty coverage maintenance minder history and open campaigns (VIN Check / iN system).Prepare accurate warranty stories to meet Honda audit standards.Obtain proper customer consent for recall repairs requiring fuel level vehicle drop-off or extended stay.Follow all state regulations on repair authorization and invoice presentation.Customer Satisfaction & RetentionReview completed Repair orders and invoices with customers at delivery.Reinforce the value of recommended future maintenance and next service interval.Resolve customer concerns quickly and escalate when necessary.Promote Honda customer satisfaction goals CSEsurveys and Google review growth.Follow up post-service to ensure satisfaction and capture missed feedback.Administrative & Daily DutiesMaintain a clean organized advisor workstation and drive-lane area.Participate in daily service drive meetings quality control discussions and sales training.Adhere to Honda and dealership safety cleanliness and personal presentation standards.Assist with scheduling appointments controlling shop load and managing carryovers.Keep updated on Honda product knowledge technical bulletins recalls and service bulletins.Automotive Service Advisor - QualificationsExperience in the Automotive industry.At least 1 year experience as a Service Advisor at an authorized dealership and not as an Express Advisor.Strong skills in sales.MUST have Reynolds & ReynoldsknowledgeAble to communicate well with all customers.Must have valid drivers license with a clean record.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1