Service Advisor at The Auto Club Group

It's a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:SalaryJob Description:Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technicalexpertise. With 34 stores and counting, we are the largestchainsof AAA club-owned repair facilities in the USA. In our clean and convenientlylocatedfacilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.Now you know about us, but who are you? You arelikely someonewho is organized, a skilledcommunicatorand enjoys interacting with customers.Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.Weare membersserving members. We are committed. We aspire to create a workplace that helps others,membersand team members alike. This is What Makes Us . . . Us. Come join our team!A day-in-the-life of a Service Advisor:Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule,confirmandprepare forappointments with customers toexpeditetheir service experience. In addition, they enter repair orders intoservicedatabase system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.In this role, Service Advisors will alsohave the opportunity to:Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrixUtilize the consultative selling process toassistcustomers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age,mileageand historyCommunicatefrequentlywith technicians to ensuretimelycompletion of workGain superior product knowledge to effectivelyassistcustomers with service maintenance requirements and warranty informationProcess customer payments for servicesCollect deposit (minimum 50%) from customer on repairs that exceed $1,000Be an integral part ofmaintainingcustomer satisfaction scoresActivelyidentifymember / customer needs across all business lines; introducing members to other departments.Advocate for membership,insuranceand travel departmentsAssistmanagement with inventory count andmaintainof efficient stock level, as neededHow we reward our employees:You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:This role is a salaried, non-exempt position(eligible for overtime pay).Competitive pay range starting at $45,000 annually (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility).In addition to an annual base salary, Service Advisors are also eligible for:Monthly incentive opportunity:gross-profitbasedAnnual incentive opportunityCertification bonus opportunityExcellent medical, dental, vision and prescriptionFree AAA membershipFree uniforms and shoesUp to 3 weeks of vacation in your first year11 paid holidaysWe offer profit sharing, and 401k with matching contributions.Automatic 4% 401K employer contributionAdditional401K match of 50% up to 6% contribution(6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)We are committed to work-life balanceClosed SundaysShorter workdays than competitors (we close at 6pm)Weekdays, hours are 7:30am-6pmSaturday, hours are 8am to 4pmClosed major holidaysWe are looking for candidates who:Required Qualifications:Have a High School diploma,GEDor Technical school certificationPossesa valid driver's license6 months or more of relevant customer service or sales experienceKnowledge & Skills:Sales Acumen - uses knowledge to promote product/service valueCommunication - effectively conveys information;demonstratesuse of listening skillsTaking Initiative - proactively seeks out ways to improveCollaborative Partner- works well with individuals and groups to achieve common goalsDeliver Results - achieves excellence in all tasks and goalsCustomer Focus -anticipatesand meets needs of customerAbility to work effectively in a busy environment, interacting with people and dealing withdifficult situationsPreferred Qualifications:Bachelor's degreeWork EnvironmentMay experience loud noises and odors intermittently in the shop environment.This position involves standing, walking and normal physical mobility, including reaching, grabbing,liftingand carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)Must haveowntoolsappropriate fortheir skill level for use in the center.Must be able to work in the heat, as some locations do not have air conditioning. Fans are presentinall facilities.Must be able tomaintainworking on your feet in a concrete facility for the entire work shift.Interested in learning more? Apply Today!Who We AreBecome a part of something bigger.The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.To learn more about AAA The Auto Club Group visit www.aaa.comImportant Note:ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.Regular and reliable attendance is essential for the function of this job.AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.