Service Advisor at Toyota West Mobile

Service AdvisorWe are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive professional work environment aggressive pay plans with career advancement opportunities and the best training in the industry.Job SummaryThe Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians ensuring that customer vehicles are properly diagnosed serviced and repaired in a timely manner.We offer best in class industry benefits:Competitive payMedical Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanVehicle Purchase DiscountsEmployee Discounts on Parts and Service RepairsAggressive Employee Referral Program with Bonus OpportunitiesResponsibilities:Greet customer in a friendly and professional manner.Listen to customers concerns and accurately document their vehicle issues.Manage service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and attentive service.Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.Distribute work between technicians according to store policy.Answer technical questions about vehicle problems warranties services and repairs.Maintain Customer Satisfaction scores at or above company standards.Maintain good working relationships to foster positive employee relations.Comply with all company policies procedures and safety standards.Other duties as assigned.Qualifications:Previous experience as a Service Advisor is a plus but not required.Good communication and customer service skills.Computer competency and basic math skills.Self-motivated with the ability to set and achieve targeted goals.Organizational and time management skills.Professional well-groomed personal appearance.Strong record of positive customer satisfaction results.Clean driving record and valid drivers license.You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1