Service AdvisorService Consultant at Lexus Carlsbad

Lexus Carlsbad is on the lookout for an experienced Service Consultant to join our exceptional team! If youre ready to work with some of the most stunning automobiles in the worldand be part of a culture that truly shinesthis is your moment. Step into an environment built on excellence growth and genuine passion. Dont let this exhilarating career opportunity pass you by!What We Offer:Excellent CultureAdvancement opportunitiesMedical Dental and Vision PlanCompany-paid Life Insurance401(k) with a company matching program Paid VacationTuition ReimbursementResponsibilities:Sell the proper repairs and/or services responsive to the customers perceived needs.Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible.Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time explain cost and time requirements in detail and get proper authorization before any additional repairs are performed.Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.Explain completed work and all charges to customers.Maintain high customer satisfaction standards.Maintain a professional appearance.Other duties as assigned.Requirements:3 years as a Service Consultant preferred.Possesses strong customer relations skills. Proficient at identifying and relating to the customer inquiry.Top CSI scores and customer satisfaction skills requiredExperience with dealership management systemsPersonal values to align with company values of Integrity Teamwork Innovation Respect and Excellence.We are an EOE/M/F/D/V Employer and support a drug-free workplace.Required Experience:Contract Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1