Service and Parts Coordinator at Quaker Windows

Position Overview The Luxury Service and Parts Coordinator works closely with Service team members sales representatives and dealers to compose estimates for parts. The position completes both quoting and ordering parts as well as communicating with manufacturing scheduling and shipping to make sure orders are processed as expediently as possible.Duties and ResponsibilitiesHandle incoming calls and emails from Quaker dealers and sales representatives needing partsPrepare estimates for parts for Quaker dealersEnter Incoming Parts Orders into Quakers Q1 systemSchedule service appointments with the customer and service crewEvaluate warranty claims Investigate errors and discrepancies in parts providedProcess Return Merchandise AuthorizationsTrack and report the accuracy and status of parts orders fulfillmentCommunicate parts order updates as needed to homeowners and outside Quaker personnelExpedite parts by locating them in the manufacturing facilities and preparing shipment or facilitation to service technician(s)Work with Expediter for Luxury Pack & Ship on rush ordersTrack No Charge Parts & present in monthly reportVisit the production floor to investigate productsComplete administrative duties such as faxing scanning making copies filing etc.Support the Service Manager and others in the department for a successful team atmosphereContinually work to grow relationships with Quaker dealers and sales representativesGather and maintain an understanding of product warrantyBecome Proficient in Quakers Q1 Quote and Order PlatformBecome Proficient Regarding the Quaker Luxury Window and Door Product LinesPrompt and regular attendance at an assigned work location.Interact and communicate with employees and customers in an appropriate manner.Availability on site to confer with staff members with whom the employee must interact on a regular basis.Communicate via email prepare reports and work schedules.Review and analyze data and parts information.Plan prioritize and monitor order activities.Complete assigned tasks or projects in a timely manner.Supervisory ResponsibilityNo direct management or supervisory responsibilities.SafetyObserve safety and security policies and procedures including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly. Follow department-specific safety requirements during visits to the production floor.TravelNo travel is required in this position.Qualifications An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.Proficient with Microsoft Office software: Excel Word OutlookPreferred Education and ExperienceThe expectation is that the individual has achieved a minimum level of education and/or related expertise to qualify for this position.High School Diploma or a passed General Education Development test preferredTwo years of administrative or office support experienceCompetencies and SkillsExcellent Written & Verbal Communication SkillsAccuracyPersonal Effectiveness / CredibilityDiscretion and ConfidentialityCollaboration SkillsCommunication ProficiencyReliabilityTime ManagementPosition Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.Physical Demands The demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is primarily an office job and largely a sedentary role with frequent sitting. The position requires the ability to climb stairs lift files open filing cabinets bend or stand as necessary. The employee may also occasionally be required to lift and/or move up to 25 pounds.Work EnvironmentAlthough the employee will primarily be in an office setting while performing the duties of this job the employee may need to visit the factory and be exposed to climactic variations fumes or airborne particles various levels of vibration and moving mechanical parts. Various types of Personal Protective Equipment might be required based on the employees work location. The noise level in the office is usually low but hearing protection may be advisable or required for prolonged visits to certain parts of the factory.Other Duties and ResponsibilitiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that may be required of the employee for this job. Duties responsibilities and activities may change at the discretion of management at any time.Equal Employment Opportunity Statement Quaker is an equal opportunity order to provide equal employment and advancement opportunities to all individuals employment decisions at Quaker will be based on merit qualifications abilities and Quakers needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race color religion sex (including pregnancy sexual orientation and gender identity or expression) national origin ancestry age disability genetic information military status or any other category protected by law.Required Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 25