Service Warranty Administrator at Fayetteville Motors

Service Warranty AdministratorWe are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive professional work environment aggressive pay plans with career advancement opportunities and the best training in the industry.Job SummaryThe Automotive Warranty Administrator manages all aspects of our dealerships warranty process. This vital role ensures accurate and timely warranty claim submissions acting as the key liaison between customers technicians and manufacturers. If you excel in organization communication and thrive in a fast-paced environment wed love to hear from you.Responsibilities:Oversee the complete warranty claims process from initial customer contact to claim reconciliation ensuring compliance with all applicable policies.Serve as the primary point of contact between the dealership and all warranty providers.Review document and submit warranty claims electronically in a timely and accurate manner.Track service work to ensure claims are properly documented and eligible for warranty reimbursement.Maintain up-to-date knowledge of all manufacturer warranty policies procedures and regulations.Develop and manage dealership goodwill/out-of-warranty policies and budgets.Ensure proper documentation parts retention and follow-up for all claims.Resolve customer warranty-related concerns with professionalism and clarity.Comply with all company policies procedures and safety standards.Other duties as assigned.Qualifications:Prior experience with warranty administration in an automotive dealership or service department preferred.Strong understanding of warranty policies documentation requirements and claims processing.Excellent customer service and communication skills.Highly organized and able to manage multiple tasks and deadlines effectively.Positive team-oriented attitude with a strong attention to detail.Valid drivers license and a clean driving record.We offer best in class industry benefits:Competitive payMedical Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanVehicle Purchase DiscountsEmployee Discounts on Parts and Service RepairsAggressive Employee Referral Program with Bonus OpportunitiesYou must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.Required Experience:Unclear Seniority Key Skills OEM,Customer Service,Organizational skills,Algebra,Computer Skills,Dealership Experience,Mechanical Knowledge,Service Writing,Filing,Administrative Experience,Automotive Service,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1