Service Appointment Coordinator at Classic Toyota of Henderson

Service Appointment CoordinatorLocation: Henderson NCDepartment: Service DepartmentEmployment Type: Full-TimeDealership: Classic Toyota of HendersonAbout UsClassic Toyota of Henderson is a trusted and award-winning Toyota dealership dedicated to delivering exceptional customer service. Were looking for a Service Appointment Coordinator to join our growing team and serve as the first point of contact for customers scheduling vehicle service.Job SummaryThe Service Appointment Coordinator is responsible for handling inbound service calls scheduling repair and maintenance appointments managing the service appointment calendar and ensuring customers receive a smooth and professional experience from the moment they contact the dealership.Key ResponsibilitiesAnswer incoming calls and online inquiries related to service scheduling.Schedule appointments efficiently based on technician availability and shop capacity.Confirm and update customer information in the CRM/DMS (e.g. CDK Eleads)Provide accurate information about recommended maintenance recall notices and service processes.Make outbound calls for appointment reminders follow-ups and declined service opportunities.Maintain a high level of professionalism and customer care.Coordinate with service advisors technicians and parts staff as needed.Help manage service drive flow by monitoring appointment volume.Document all customer interactions accurately and thoroughly.QualificationsRequired:High school diploma or equivalentExperience in customer service call center hospitality or automotive environmentStrong communication and phone etiquette skillsAbility to multitask in a fast-paced environmentComputer proficiency and comfort with scheduling systemsPreferred:Previous dealership or automotive service experienceFamiliarity with Toyota products services and maintenance schedulesKnowledge of CRM/DMS platforms (e.g. CDK Eleads)What We OfferCompetitive hourly pay performance bonusesHealth dental and vision insurancePaid time off and holidaysEmployee discounts on vehicle purchases and serviceCareer development and Toyota training programsA positive team-oriented work environmentRequired Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Experience: years Vacancy: 1