Service Appointment Coordinator at Landmark Ford

JOIN A TEAM THAT VALUES YOU!About Us:Family owned and operated since 1979 Landmark Ford Inc. works to create a comfortable and welcoming environment for our team members and guests. With a culture of recognition and a reputation for excellence Landmark teammates are empowered to take ownership in their job and make a difference. Landmark is a place where talent is recognized and internal growth is promoted making it an ideal organization in which to develop a long and successful career.About The Position:Landmark has an immediate need for energetic multi-tasking detail-oriented team members to join our Service Department Full Time Tuesday through Saturday. This position entails scheduling appointments for customers and coordinating our lot staff to ensure tasks are completed as well as additional clerical tasks assigned.Feel proud about the organization you work for and get great benefits too! Family owned and operated for over 40 years Landmark is a leader in the Northwest for the Ford brand.QualificationsClear friendly phone voice and comfortable carrying conversations on the phoneTeam player with a positive attitude and energyAble to multitask self motivate and manage ones own timeExcellent listening and communication skillsStrong computer skillsCoachable personality with a mindset that strives for growth and improvementClean driving record and valid drivers licensePunctual and reliableResponsibilitiesCommunicate effectively with customers who have submitted vehicle requests over the internet and inbound sales calls across multiple channels including email text or phone. Scheduling and confirming appointments with customers.Nurture enriching relationships to build clientele for life and cultivate a successful referral businessProactively reach out to customers based on preset criteria to advise them on opportunities regarding vehicle service needsUpdate customer files accordingly in software with notes describing interactions.Report directly to the BDC Manager regarding objectives planned activities reviews and analyses.Maintain high level of customer satisfactionJob BenefitsMedical PlanDental Plan401(K) PlanVacation/Sick paid time offPromote from withinVoted Top WorkplaceVehicle Purchase PlanEmployee Assistance ProgramGenerous discounts on parts and serviceLandmark Ford Inc. promotes equal opportunity through affirmative action in employment. Discrimination is prohibited on the basis of race color religion national origin citizenship sex sexual orientation gender identity age disability and qualified veteran status.Equal employment opportunity includes but is not limited to recruitment hiring promotion termination compensation benefits transfers education and social and recreational programsRequired Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Full-Time Experience: years Vacancy: 1