Service BDC Representative at Ford of Murfreesboro

We are looking for a motivated customer focused Service BDC Representative to join our dealerships Business Development Center. This position plays a key role in supporting our service department by managing inbound and outbound communication scheduling appointments and delivering exceptional customer experience from the very first interaction.Position OverviewThe Service BDC Representative is responsible for handling all income service calls making outbound follow-up calls managing appointment scheduling and supporting our service team with accurate customer information. The ideal candidate is organized upbeat professional on the phone and comfortable working in a fast-paced environment where attention to detail truly matters.Key ResponsibilitiesAnswer inbound calls promptly and professionally for service inquires maintenance needs recall questions and general service department support.Schedule service appointments manage the service calendar and ensure accurate customer information is entered in the CRM.Make outbound calls for appointment reminders declined services maintenance follow-ups CSI outreach and manufacturer recall campaigns.Maintain clear communication with service advisors and the service manager regarding customer needs and scheduling capacity.Ensure high customer satisfaction through courteous consistent communication and timely follow-up.Log all customer interactions accurately and consistently in the CRM system.Meet daily weekly and monthly contact/appointment goals set by management.Support ongoing customer-retention efforts by delivering a positive helpful experience every time.QualificationsPrevious BDC call center or customer service experience preferred. (Automotive experience is a plus but not required)Strong written and verbal communication.Ability to multitask prioritize and stay organized in a busy environment.Comfortable using CRM tools dealership scheduling systems and basic computer applications.Professional friendly phone presence and customer-first mindset.Reliable attendance and consistent work ethic.Compensation & BenefitsCompetitive hourly payPerformance based bonusesHealth dental. and vision benefits optionsPaid time offOpportunities for advancement within the dealershipScheduleFull-time positionTypically includes some SaturdaysConsistent weekly hours with a set scheduleRequired Experience:Unclear Seniority Key Skills Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines Employment Type : Full-Time Experience: years Vacancy: 1