Service Consultant - Lamborghini Broward at Warren Henry Automotive Group

• Medical, dental, vision insurances
• Company-paid life, AD&D and disability insurances
• 401(k) retirement plan with employer contributions
• Paid time off
• Awesome culture

• Maintain Customer relations with all existing and future clients.
• Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
• Plan and coordinate known appointments that will be arriving the next day.
• Set appointments and maintain service reservations.
• Answering service calls and following up in a timely manner.
• Review all monthly specials, learn current service menus and review sublet vendor services.
• Maintain department and customers service files and review for accuracy before sending to final scanning.
• Process after hours drop off vehicles and towed in vehicles.
• Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
• Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs.
• Provide customer with accurate estimates and completion times.
• Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
• Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
• Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
• Maintain a customer satisfaction inquiry score above national average.
• Maintain a well-groomed appearance and uniform while performing job duties or away at training.
• Other duties as assigned.

• High school diploma or general education degree (GED).
• Minimum three years' experience writing service with a highline dealership.
• Valid driver license and clean driving record.
• Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
• Ability to effectively present information and respond to questions from management, employees and customers.

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