Service Contracts and Subscription Operations Analyst at Motorola Solutions

Company OverviewAt Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future. Department OverviewService Contracts and Subscription Operations (SCSO) provides financial and operational support for North American Government & Public Safety Group as well as the Federal Government Markets Division.Job DescriptionThe Service Contracts and Subscription Operations Analyst is responsible for activating service (Maintenance) contracts executing contract change requests and issuing log credit. Responsibilities Include:Activate service contracts process change requests and issue sales log creditUnderstand how to process contracts in Oracle R12 Service Contracts Manager roleValidate all required documents are signed by the appropriate partiesObtain all necessary approvals before contracts are activatedManage contract modifications (change requests)Validate revenue recognition andbillings in Oracle R12 when neededUnderstand transaction types and the accounting behindthem.Manage Service Cloud casesWork with Greenfield IT on system issuesPreferred Skills:2 years of relevant work experienceExceptional communication skills written and oralDetail-oriented and highly organizedAble to adapt in a changing environmentAble to work independently and make decisions with minimalsupervisionConfident individual who is willing to assume responsibility as an individual contributor and teamplayerAble to maintain a positive attitude and manage stressStrong in problem solving and data miningProficient in Oracle R12 Service Contracts Manager & Service Cloudcase managementFamiliar with service agreements and internal contractsFamiliar with service revenue recognitionExperience with Sales Management System (SMS) a plusProficient in Excel and/or Google SheetsTarget Base Salary Range:$48000 - $54000Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.Basic RequirementsBachelors Degree and 2 years of Support or Service Contract experienceLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanNoOur :Incentive Bonus PlansMedical Dental Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.Required Experience:IC Key Skills Customer Service,ABAP,Apps,Electronics Engineering,Large Account Management,Client Services Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 48000 - 54000