Service Coordinator Dispatcher at Kinsley Group

Kinsley Power Systems is looking for a highly organized and proactive Service Coordinator to join our this fast-paced customer-facing role youll be at the center of our emergency response operationsscheduling technicians supporting service calls and making sure every customer receives prompt professional attention. This role requires someone who thrives on juggling moving parts staying calm under pressure and keeping things running smoothly behind the scenes.Kinsley a family-owned business has been a leader in the generator industryproviding exceptional service sales and rentalsfor over 60 years. We take pride in exceeding customer expectations while creating a workplace thats enjoyable supportive and rewarding. If youre looking for a growing company that upholds strong family values fosters a positive culture appreciates your hard work and offers real opportunities for growthwelcome to the Kinsley family.Key Responsibilities:Answer and prioritize incoming service calls responding directly or redirecting appropriatelySchedule all maintenance contract customers and maintain accurate service logsCoordinate and dispatch Field Service Technicians efficiently adjusting schedules in real-time as new service calls ariseManage logistics for emergency responsethis includes frequent changes to technician schedules and ensuring geographic efficiencySupport and promote the customer service teams goals and commitment to fast reliable supportGenerate Time and Material quotes submit material requisitions and finalize service summaries accurately and on timeProvide ongoing support to technicians and customers throughout the service processPreferred Experience:2 years of experience in administrative support dispatching or a customer service-focused roleProven ability to multitask in a fast-paced high-pressure environment while maintaining strong attention to detailExcellent written and verbal communication skills with a professional customer-first approachStrong organizational and time management skillsyou know how to keep priorities straight and tasks movingA solutions-focused mindset with the ability to troubleshoot issues think critically and collaborate to find the best outcomeAll qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.Required Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Full Time Experience: years Vacancy: 1 Hourly Salary Salary: 23 - 29