Service Department Manager at Champion Chevrolet of Avon

Service Department ManagerLocation: Avon INChampion Chevrolet of Avon the fastest-growing Chevrolet store in the State of Indiana is looking for an experienced Service Department Manager to lead our high-performing service team. This role is responsible for driving profitability ensuring an exceptional customer experience developing our people and maintaining strong process discipline in a fast-paced dealership environment.Why Work With UsChampion Chevrolet of Avon is more than just a dealership. Were a family-owned award-winning team committed to excellence. Weve been recognized as DealerRater Chevrolet Dealer of the Year four times and earned the Consumer Satisfaction Award eight years in a row. Backed by the strength of the Romain Automotive Group youll find a culture built on teamwork accountability professional growth and doing things the right way.What Youll DoLead day-to-day Service Department operations (lane management dispatch workflow quality control)Ensure exceptional customer service and protect CSI performanceCoach train and develop advisors technicians and support staffMonitor key fixed ops metrics: ELR productivity efficiency RO count warranty compliance and gross targetsOversee warranty submissions repair order accuracy and GM compliancePartner with Parts Used Cars BDC and Accounting to support dealership goalsManage used car recon workflow and ensure timely completionResolve escalated customer concerns quickly and professionallyDrive continuous process improvement and maintain a safe organized shopWhat Were Looking For5 years of automotive service management or advisor leadership experience (GM preferred)Strong understanding of fixed operations warranty and OEM processesProven ability to lead a team in a high-volume dealership environmentExcellent communication leadership and problem-solving skillsExperience with Dealertrack DMS Xtime and GM tools (or willingness to learn)Professional customer-focused and team-oriented mindsetCompensation & Benefits$135000 $180000/year (DOE and performance plan)Medical dental vision and life insurance401(k) with company match (including Roth options)Paid time off holidays and employee discountsOngoing training and career growth opportunitiesApply today to join the fastest-growing Chevrolet store in Indiana and help lead one of the top service departments in the state!Required Experience:Manager Key Skills Restaurant Experience,Sales Experience,Food Service,Succession Planning,Management Experience,Materials Handling,Pricing,Conveyor Installation,Food Production Experience,Leadership Experience,P&L Management,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 135000 - 180000