Service Desk Professional at VDart Inc

Role: Service Desk Professional Location: Warren NJ (Onsite) Type: Contract Summary/Job Purpose: Provides IT support and responds to technical issues from end users; resolves software and equipment problems; tracks issues for timely resolution; updates users on request status. Also applies innovation and automation to optimize business operations. Responsibilities: Independently troubleshoot hardware and software for end users. Adhere to established ITSM and other technology policies and processes. Adhere to routines for quality efficiency and security per SLA and SOC1 regulations. Prepare and review technical documentation for knowledge articles as required. Ensure compliance of application turnover documents before production. Resolve support tickets with minimum escalation. Assist in resolving infrastructure and application issues. Install and maintain infrastructure and desktop applications. Update routines for new products or methods. Maintain runtime performance and availability. Present performance metrics to the management team. Manage multiple tasks concurrently. Handle C-Level matters with discretion. Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Problem Solving - Identifies root causes and resolves problems in a timely manner. Teamwork - Balances team and individual responsibilities. Judgement - Makes timely and sound decisions. Planning/Organizing - Prioritizes and plans work activities. Quality - Demonstrates accuracy and thoroughness. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities. Innovation - Employs original thinking and creativity Customer Service - Demonstrates a positive customer service attitude and adept at oral and written communication Education and Experience Required: Diploma/Degree & Experience Bachelors degree (B. A / .) from four-year college or university 8 years hands on experience in IT Service Desk and Field Support environments. Excellent verbal written and interpersonal skills. Must have the ability to communicate effectively with users at all technical skill levels. Extensive experience maintaining and troubleshooting Windows PCs and environment Technical Skills Required Experience in setup administration and support of the following technologies: Azure Portal (Azure VD Entra ID) Intune including Company Portal M365/Exchange Admin Center Microsoft Teams Admin Center Active Directory Powershell Automation Endpoint Central Microsoft Windows 11 Mac book support is a plus Experience in the following system and skills: MS Teams Conference AV system Mobile devices (iPhone/iPad) CyberArk Endpoint Privilege Manager CyberArk Privileged Access Management GPO DHCP DNS Zscaler Okta Bit locker Japanese language proficiency is not required but a plus Key Skills Editorial,Catering,B2C,Camp,Computer Engineering Employment Type : Full Time Experience: years Vacancy: 1