Service Drive Acquisition Manager at Fitzgerald Auto Malls

Hiring Immediately: Service Drive Acquisition ManagerFitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships identifying opportunities and helping customers explore vehicle upgrade or acquisition options.We offer a generous compensation plan including commission and bonus potential along with a supportive family-friendly work environment.BenefitsCompetitive pay plan with commission and bonusPositive family-friendly workplace cultureProven training programwe invest in your successHealth Dental 401(k) and Paid Time OffQualifications & RequirementsPrevious customer service experience is preferred. Candidates with experience in hospitality call centers telemarketing customer service mortgage financial services or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy a positive attitude and strong communication skills.Experience in automotive sales service or customer relations preferredStrong interpersonal and communication skills with a customer-first mindsetAbility to identify sales opportunities and present effective solutionsSelf-motivated and results-driven; comfortable in a fast-paced environmentProficiency with CRM systems or dealership software is a plusValid drivers license requiredKey ResponsibilitiesCustomer EngagementGreet and engage customers in the service drive to build rapport and trustEducate customers on upgrade trade-in and acquisition opportunitiesAcquisition & Trade-In OpportunitiesIdentify customers with high-value trade-ins or expiring warrantiesPresent upgrade programs lease-end options and current promotionsPartner with the sales team to transition interested customers smoothly into the sales processService Department CollaborationCollaborate with service advisors and technicians to identify vehicle and customer opportunitiesMaintain clear communication between departments to enhance the customer experienceProcess & ReportingTrack interactions opportunities and conversion outcomesReport acquisition metrics and improvement insights to managementEnsure compliance with dealership policies and customer satisfaction standardsFitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race color religion age sex nationalSalary Description$60000Required Experience:Manager Key Skills Eclipse,Bus Driving,General Employment,IT Service Management,Financial Accounting Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 60000 - 80000