Service Manager at Chesapeake Search Partners

Service Manager – Commercial OperationsOverview:The Service Manager is responsible for overseeing all day-to-day field operations within the “Scavenger” commercial wastewater services division. This role leads field teams, ensures safe and efficient job execution, monitors productivity and job costs, and supports customer satisfaction. You’ll be collaborating closely with dispatch, project coordination, and departmental leadership to ensure smooth workflows and operational success.What you’ll be doing:Lead, train, and support Field Supervisors, Technicians, and ApprenticesSet expectations for field staff and hold team members accountable to performance and safety standardsOversee daily field scheduling, dispatching, and workload allocationConduct job site visits to ensure quality workmanship, productivity, and proper safety practicesMonitor material usage, labor hours, job costs, and field efficiencyReinforce company safety protocols and assist with incident or claim investigationsSupport hiring, onboarding, training, and disciplinary actions for field staffWork with the coordination team to ensure proper technician assignment for each jobProvide quick-turn estimates for small projects when necessaryEnsure all work complies with local codes, regulations, and company standardsResolve customer concerns, complaints, and invoice disputesParticipate in after-hours emergency call rotationMaintain strong communication with the Department Manager, Call Center, Project Coordination, and Accounting teamsWhat we need:5+ years of related field experience in HVAC, Wastewater, MEP, Transportation or FleetPlumbing, Wastewater or Trade background a plus5+ years of supervisory or management experienceBachelor’s degree in Business Management or related field (preferred)Strong leadership, communication, and organizational skillsAbility to manage multiple field priorities and personnelAbility to navigate construction site environmentsProficiency with administrative tasks and willingness to learn company software