Service Manager at Crossroads Chevrolet

Service Manager Crossroads Chevrolet (Mount Hope WV)Crossroads Chevrolet is seeking an experienced high-drive Service Manager to lead our growing Fixed Operations team. We are looking for a proven professional with strong leadership skills exceptional work ethic and the ability to elevate both performance and customer experience.Position OverviewThe Service Manager will oversee all aspects of the service department including service advisors technicians and the service BDC. This leader will be accountable for maximizing department productivity profitability and operational efficiency while maintaining an outstanding customer satisfaction standard.Key ResponsibilitiesLead train and develop service advisors technicians and BDC personnel.Drive service department performance to achieve revenue CSI and productivity goals.Manage daily operations including workflow scheduling repair quality and process adherence.Implement and monitor department processes to ensure efficiency and profitability.Maintain a strong customer-focused culture with quick resolution to escalated concerns.Collaborate with parts sales and upper management to improve communication and departmental alignment.Monitor financial statements productivity reports and key operational metrics.QualificationsPrior experience as an automotive Service Manager or Assistant Service Manager required.Strong leadership skills with the ability to motivate and hold teams accountable.Proven success in achieving performance targets within a dealership environment.Excellent problem-solving communication and customer service abilities.Knowledge of dealership service operations warranty processes and industry best practices.What We OfferMedical Dental and Vision Insurance401(k) availabilityEmployee discounts on vehicle purchases parts and servicePaid time offSupplemental benefit plans including short-term disability long-term disability and supplemental life insuranceOpportunities for internal career advancementHow to ApplyQualified candidates should submit their resume and contact information to insert email or application link.Join Crossroads Chevrolet and help us build a high-performing service department that delivers results and an exceptional customer experience.Required Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1