Service Manager for Luxury New-Car Dealership at Lovering Auto Group

Position Name:Service Manager for Luxury New-Car DealershipEmployment Type:Full-TimeLocation:Meredith NHAbout the Role:Lovering Volvo Cars Meredith is a family-owned dealership known for our customer-first approach strong team culture and commitment to delivering an exceptional ownership experience. Were looking for a motivated people-focused Service Manager to lead our service department and help us continue to grow in the Lakes Region.The Service Manager is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently. They also oversee the daily operations of the service department ensuring an outstanding customer experience efficient workflow and a positive productive team environment while driving service volume profitability and CSI performance.Pay:Total compensation of $70000 - $100000 depending on skill and experienceSchedule:M-F 7:30 AM 5:00 PMNo Weekends!Job Responsibilities:Provide an EXCELLENT customer service experiencePrepare and process repair ordersAdvise customers on the care of their vehiclesConsult with technicians regarding required repairsHandle telephone and web inquiries regarding service work and appointmentsReview repair orders to ensure that the work has been completed and additional work required is notedExplain completed work and charges to customersMaintain high customer satisfaction standardsMaintain a professional appearanceAssisting with parts processing including working with technicians ordering & receiving parts and assisting customersJob Requirements:Previous experience as a Service Advisor or Manager is requiredCustomer service skills the desire to go above and beyond for your customersExcellent communication skills candidate needs to be a clear and confident communicatorTeam oriented our environment encourages teamwork when each of us succeed we all succeedReliable the team around you can depend on you to be on time and to perform your job wellPositive personality we like to have fun and we like people who want to have fun with us. The glass is always half-full!Desire to grow within our organizationSelf-starterDetail-orientedProficient with using computer systems with experience using CDK a plusStrong work ethicWhat We Will Provide For You:Competitive payPaid training3 weeks paid time offEmployee matching 401K programMedical vision and dental benefits including 50% employer participation in medical benefits401k MatchEmployee purchase discountsFocus on employee wellness including an in-house gymAbout Lovering Auto Group:We are different from the typical car dealership. Or at least thats what our employees and customers think. We are in business because we know how to make buying and servicing a vehicle fun and easy. It starts with being transparent from the moment customers visit our website through when they take delivery of their new car. The living proof is in our reputation. Weve been consistently rated Best Auto Dealer in Concord Nashua and the Lakes Region by Best of Surveys for well over six years and were also one of the largest Auto Dealers Family-Owned Businesses Women-Led Businesses and Private Companies in the State.We are an equal opportunity employer. We do not discriminate in hiring promotion or other employment decisions on the basis of race sex color pregnancy religion national origin sexual orientation marital status disability age veteran or any other basis protected by law. Equal access to programs services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Required Experience:Manager Key Skills Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable Experience: years Vacancy: 1 Yearly Salary Salary: 70000 - 100000