Service Manager at John C. Cassidy Air Conditioning & Plumbing

We are seeking a full-time HVAC Service Manager to join our team. In this role you will be responsible for overseeing all operations within the Service department, including scheduling, dispatch, ticket reviews, invoicing, and customer service, while ensuring cost-effectiveness and adherence to quality standards. This role is crucial in meeting established service and Technician performance goals by optimizing labor and scheduling resources within the allocated budget. The Service Manager collaborates closely with the General Manager to develop and recommend policies and procedures that enhance the department's competitive position and profitability. Additionally, the Service Manager directs activities to ensure that deliverables are completed on time and meet quality and cost objectives, ultimately aiming to satisfy customer needs.

What We Offer:

Competitive salary based on experience

Year-round work

Full benefits package including health, vision, dental

401(k) matching

Paid time off and holidays

What You'll Do:

Ensure standards for service and repair quality, equipment, and operator performance are maintained, and cost-effective technology is used to maximize production; ensure fixed assets are preserved

Develop, monitor, and report on operating costs and performance standards within functional area; alert management of cost and labor overrun; recommend and implement solutions to problems related to same

Ensure deliverables are made according to needs, specifications, and quality standards

Advise Technicians on repair and maintenance issues

Manage effectively budget and controls expenses

Hire, train, develop, and appraise Service department staff effectively, taking corrective action as necessary on a timely basis and in accordance with company policies

Remain up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance

Perform other work-related duties as assigned

Responsible for improving Revenue per job/Average ticket, reduction of call backs, increased membership growth, total truck revenue.

Time sheet approvals

Time sheet review

Commission approvals

What You'll Bring:

High School diploma, GED, or suitable equivalent

Strong and in-depth knowledge and understanding of HVAC systems

Ability to motivate, manage, and train technicians, installers, and dispatchers

Exceptional written, verbal, and interpersonal skills

Computer proficiency with working knowledge of Microsoft Office, Excel, and Service Titan is helpful

Independent thinker

Five or more years of HVAC industry experience, minimum 4 years in a managerial role

Must have a clean valid driver's license

Effective verbal and written communication skills with superiors, colleagues, subordinates and individuals inside and outside the company

Purchasing/Inventory Control

Budgeting /Cost center management

Working With Our Company

Our company takes pride in being a trusted provider of residential and commercial air conditioning and plumbing services. A strong commitment to exceptional customer service and fostering a positive, supportive work environment has contributed to steady growth and expansion throughout the metropolitan area. Today, the organization is recognized as a leading air conditioning contractor in South Florida.

We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.

We hope this information helps you make an informed decision as you consider your next employer.

The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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