Service Manager at Performance Dodge Chrysler Jeep

Performance Dodge in Ferriday LA is seeking an experienced customer-focused Service Manager to lead our high-performing service department. Were looking for a strong communicator and proven leader who can deliver an exceptional service experience ensure efficient shop operations and maintain the highest level of customer satisfaction.About the RoleThe Service Manager is responsible for overseeing all daily operations of the service department managing a team of technicians and advisors building strong customer relationships and driving department profitability. The ideal candidate is organized energetic and committed to delivering top-tier service.ResponsibilitiesLead motivate and manage all service department staff including advisors technicians and support personnelEnsure an excellent customer experience from check-in to vehicle deliveryMaintain high standards of quality control and safetyManage department performance productivity and profitabilityOversee warranty claims repair orders and compliance with manufacturer guidelinesMonitor technician workloads and dispatch work efficientlyRecruit train and develop service department employeesResolve customer concerns professionally and promptlyMaintain a clean professional and organized service environmentCollaborate with Parts and Sales to support overall dealership operationsQualificationsAutomotive service management experience required (CDJR experience is a plus)Strong leadership and communication skillsProven ability to manage workflow delegate tasks and meet departmental goalsKnowledge of automotive repair processes and dealership service operationsExperience with DMS systems (Dealertrack CDK Reynolds & Reynolds etc.) preferredValid drivers license and clean driving recordWhat We OfferCompetitive salary performance bonusesHealth dental and vision insurance optionsPaid time off and holidaysOngoing training and manufacturer supportA positive growth-oriented work environmentAbout Performance DodgePerformance Dodge is a trusted CDJR dealership serving Ferriday Vidalia Natchez and the surrounding Miss-Lou area. We pride ourselves on exceptional customer service and a commitment to doing things the right way. Our service department is growing and were looking for a leader who brings the same dedication to excellence.How to ApplyIf youre an experienced Service Manager looking for a great opportunity with a strong dealership wed love to hear from you. Please submit your resume through this listing or apply in person at:Performance DodgeHwy 84Ferriday LARequired Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1