Service Manager at Smart Care

Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the Denver market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics determines root causes of customer disputes addresses operating expense inefficiencies and supports Service Delivery Specialist development opportunities.What You Will Do:Manage daily work force flow scheduling issues vacation schedule and the emergency service schedule for weekends and eveningsDaily work with dispatchers on technician scheduling service efficiency schedule adherence and contracted service completionParticipate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training planCoach and empower Technicians to own their results and provides the tools and resources to achieve themIdentifies the potential in an individual and aligns development activities to their abilities and talentsManage technician performance through coaching and direction under the direction of the District ManagerReview district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgetsWork with Parts Department on parts issues shipping and delivery.Actively builds strong relationships with key stakeholders in the customers organizationProactively works to manage customer relationships to effectively solve issues and demonstrate valueWhat is in it For You:Utilize your managerial and leadership skills to support and lead a high-performing teamDevelop your skills in leading a workforceBecome part of a field service support management team with advancement opportunitiesCompetitive salary and benefitsAccess to best-in-class resources and technologyThis position will be in Fishers IndianaBasic Qualifications:Must meet one of the following:Associate degree and two years people management experience.A combination of Smart Care experience people management or education experience equivalent to a Bachelors Degree (1.5 years experience 1 year post-secondary education).Must have the following:Must be able to read and write in EnglishImmigration sponsorship not available for this rolePreferred Qualifications:Commercial kitchen equipment repair hospitality/hotel restaurant or business service industry experience preferred.Prior experience monitoring/assessing performance of yourself other individuals and organizations to make improvements or take corrective action.Proven record of meeting customer needs quality service delivery meeting business objectives and the ability to lead a field service team.Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.About Smart Care Equipment Solutions:Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.About Smart CareSmart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .Required Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1