Service Manager at Sunstate Mechanical Services

Company OverviewFounded in 1952 Marsden Services is a nationally recognized provider of comprehensive facility services. We deliver high-quality janitorial security mechanical calibration emergency response and facility management solutions to clients across the country.Through our subsidiary: Sunstate Mechanical we bring decades of mechanical contracting expertise to industrial and commercial clients across Arizona and the Southwest. Sunstate is known for their operational excellence in HVAC plumbing piping and service maintenance - we take pride in being excellent at what we do.At Marsden our people are our greatest strength. We believe in our employees invest in their growth and provide opportunities for long-term success. A career with Marsden means joining a company that supports your professional development and encourages you to make a meaningful impact.SummaryThe Service Manager supports the overall service operations of Sunstate Mechanical ensuring we deliver best-in-class commercial/industrial plumbing and HVAC projects and service to our customers. This leader must be a former field technician or foreman-level professional who truly understands field work and can relate to service techssomeone who can throw on a toolbelt when needed while also excelling at planning budgeting customer relationships safety training and team development.This role manages a team of 12 service technicians with growth targets of 2030 technicians. The Service Manager is responsible for the safety hiring retaining training and coaching field personnel. Over time a small group of Foremen will be added and this position will manage those leaders as well. The work environment will eventually be 50% office / 50% field as the department grows.This position is customer-facing and consultative and will own client renewals maintenance contract sales quality control visits and client relationship management. The Service Manager must bring value as the subject-matter expert to clients.Key ResponsibilitiesService Operations & Customer SolutionsCommunicate effectively with customers vendors/subcontractors general contractors and the internal service team.Hold the service team accountable to KPIs and performance expectations.Serve as the primary point of contact for customer service and account management needs.Provide labor/material estimates to customers and evaluate estimates from vendors and subcontractors.Conduct quality control visits and face-to-face client meetings to ensure high service standards and contract renewals.Develop new business opportunities with existing clients; identify areas of improvement to meet service needs.Team Leadership & DevelopmentManage mentor and support all Service Technicians.Plan for team growth from 12 technicians to 2030 total.Hire retain train and build the field team; maintain a positive optimistic leadership presence.Eventually oversee a team of Foremen as the department expands.Relate to and support field employees; step into field work when necessary.Serves as the primary safety leader for the service department ensuring compliance with safety standards conducting regular safety training and promoting a culture of safe work practices among all team members.Scheduling Planning & Process ImprovementCoordinate labor scheduling for all service work.Partner with internal stakeholders to identify business opportunities and operational improvements.Lead the implementation of enterprise software (e.g. Mobile Tech) to improve efficiency timekeeping and billing accuracy.Support both small/quick-turn service projects and larger design/build projects as the department evolves.Manage budgeting planning and maintenance contract sales.Education and Experience RequiredProven practical experience in commercial/industrial plumbing and HVAC service or project environments with the ability to understand field workflows diagnose issues support technicians and ensure high-quality service delivery.Experience as a field technician or foreman strongly preferred; ability to relate to field teams is essential.OSHA 10 certification is required or must be obtained within an agreed-upon timeframe OSHA 30 would be preferred.Proficient with Microsoft Word and Excel.Working knowledge of federal state and city regulations and guidelines.Excellent verbal and written communication skills.Proven ability to manage multiple projects concurrently often with tight deadlines.Self-starter with the ability to embrace and lead change; able to grow and sustain a high-performing service team.Business ConductDemonstrates commitment to the Companys values and Code of Conduct.Builds and promotes a culture of safety; leads by example in all field and jobsite behavior.Treats coworkers with respect and approaches conflict professionally and constructively.Seeks to understand processes asks questions and champions improvements.Ensures compliance with the Companys Operating Standards.Supervisory ResponsibilityDirectly oversees all Service Technicians (and future Foremen)Position Type / Hours of WorkFull-time MondayFridayHybrid role (office in Tempe local field work)TravelLocal travel onlyEEO StatementMarsden Services provides equal employment opportunities (EEO) to all employees and applicants without regard to race creed ancestry sexual or affectional orientation marital or veteran status color religion sex national origin age disability genetics public assistance status or any characteristic protected under federal state or local law.Other DutiesThis job description is not designed to cover or contain a comprehensive list of duties or responsibilities. Duties may change at any time with or without notice.Required Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service Employment Type : Full Time Experience: years Vacancy: 1