Service Manager at Tempe Mechanical

FLSA Status: ExemptDepartment: ServiceLocation: Tempe ArizonaTravel: The Greater Phoenix Area Employment Status: Full-TimeOur PurposeAs a family owned and operated business for over 30 years we have learned that expertise in HVAC and plumbing alone is not enough. Over the years working on a broad range of commercial projects from industrial and education to healthcare and public works we have built our reputation on being truly responsive. We have also learned that every mechanical contract project presents its own unique challenges.At Tempe Mechanical we are problem solvers experienced in applying the most current solution and technologies to efficiently address each HVAC and plumbing situation in a comprehensive and customized manner.Our MissionTo empower people families and clients by creating a workplace where tradespeople can learn and develop essential life skills.To raise a community of skilled people that will build the future and improve the quality of life for individuals and organizations.Our ValuesWe believe wholeheartedly in the values of efficiency reliability and family.We strive for strategic partnerships with our clients and customers and believe in maximizing the value of all our projects.We take a true team approach where commitment and collaboration are crucial for our success. We value ownership and accountability in our everyday work and the results of our projects.JOB OVERVIEWJOB TITLE Service ManagerJOB LOCATION 303 W Elliot Rd Tempe AZ 85284WEEKLY HOURS 40DIVISION / DEPARTMENT ServiceREPORTS TO Director of Service or OperationsJOB PURPOSEThe Commercial HVAC Service Manager is responsible for managing and growing the commercial service department ensuring operational excellence customer satisfaction and profitable growth. This role oversees day-to-day service operations leads the field service team and drives new account sales through proactive business development and client relationship management.Reporting to the Director of Service (or Director of Operations) the Service Manager ensures efficient execution of service activities while expanding the companys customer base and contract portfolio.DUTIES AND RESPONSIBILITIESOperations & Management- Oversee all aspects of commercial HVAC service operations including maintenance repairsand emergency response.-Manage scheduling dispatching and technician workloads to ensure optimal efficiency andresponse times for their respective customers.- Monitor work quality compliance and safety standards to ensure consistent serviceexcellence.- Review and approve work orders quotes and service reports to maintain accuracy andprofitability.Sales and Business Development- Actively pursue and secure new commercial service accounts through prospectingnetworking and relationship building.- Develop proposals quotes and service agreements tailored to client needs.- Collaborate with the Director and marketing/sales teams to implement strategies that drivenew revenue growth.- Manage existing customer relationships to ensure satisfaction identify upsell opportunitiesand encourage renewals or contract expansions.- Track sales performance metrics and maintain a robust pipeline of opportunities.Leadership & Team Development- Lead train and motivate service technicians dispatchers and coordinators to achievedepartmental objectives.- Conduct regular performance evaluations and coaching sessions to promote professionalgrowth.- Foster a positive team culture focused on safety accountability and customer service.- Facilitate regular team meetings to review safety scheduling and performance updates.Customer Relations- Serve as a primary point of contact fore key commercial clients.- Respond to escalating service issues and ensure timely resolution.- Conduct site visits and customer meetings to evaluate service quality and develop relationships- Ensure consistent communication and follow-up with clients to strengthen long-termpartnerships.Financial & Administrative- Assist the Director with budgeting forecasting and financial reporting for the servicedepartment.- Track and report on sales service revenue labor utilization and profit margins.- Maintain accurate and timely documentation for all service and sales activities.Safety & Compliance- Enforce safety policies and procedures to ensure a zero-incident culture.- Verify technician certifications and maintain compliance with EPA OSHA and localregulations.- Conduct periodic site inspections and safety audits.REQUIRED QUALIFICATION- High school diploma or equivalent required; associate or technical degree in HVACmechanical systems or related field preferred.- Minimum 57 years of commercial HVAC experience including 23 years in a supervisoryor management role.- Demonstrated success in HVAC service operations and new business development or sales.- Strong understanding of commercial HVAC systems maintenance agreements and servicedelivery models.- Proven ability to drive sales growth and maintain strong customer relationships.- Excellent leadership communication and interpersonal skills.- Strong business acumen with the ability to manage budgets pricing and profitability.- Proficiency with service management and CRM software (e.g. Service Titan or similar).- EPA certification and HVAC licensing preferred.DEPARTMENT HIERARCHY- Tyler Oldroyd VP of OperationsDIRECT REPORT(S)Director of Service or OperationsCompensation & BenefitsPOSITION PAY RATEUp to $144000 (Includes bonuses and incentives)BENEFITS- Medical Insurance- Dental Insurance- Vision Insurance- Life Insurance- Profit Sharing Retirement PlanTRAINING and EDUCATION- Self-Development Courses when applicable.- Other training as assigned. Required Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1