Service Manager at Vestis

Responsibilities:Overall Market Center (MC) Service results including but not limited to Customer Retention Growth Loss and Ruin Piece Budget Safety Employee Retention Accounts Receivable (AR) Collection Renewals Vestis Direct Sales Customer Satisfaction Route Sales and CreditsEffectively evaluate coach and develop Service personnel included but not limited to: Territory Managers and Route PersonnelAnalyze reports and initiate proper corrective actions for unacceptable trendsCreate a pervasive sales culture that fosters team selling via Together In Growth (TIG) and Shared Lead programsCollaborate and coordinate TIG opportunity and TIG days between Sales Manager Account Executives Territory Manager (TM) and Route Sales Representatives (RSR)Coordinate and direct assistance in the new account installations as directed by General ManagerManages day to day activities of Customer Service Program(s) for Service DepartmentEnsures Territory Managers visit all required customers each quarter to review growth and service opportunitiesEnsure Territory Manager conducts weekly Route Performance Meetings with each RSREnsure Territory Manager is holding RSRs accountable to respond and resolve all Service Requests timelySets clear expectations for customer service and leads by exampleEnsure DM spends 60% of time traveling with service professionals on route conducting observations and visiting customer locations (required visits TIG days and/or day to day situation follow up)Ensure DM and RSRs proactively follow up on accounts in jeopardy and resolve service concerns expeditiouslyCoach and assist DM on how to negotiate and secure renewal agreements with existing customers that protect pricing and profitabilityRecruit select and hire DM and Route Sales employeesComplete one on one meeting with each DM once per week to review trend performance coach and identify opportunities for improvement.Deliver and participate in training to ensure customer retention and service goals are metDaily contact (via remote means) with TMs to address any pending items/situations to ensure timely resolution.Conduct performance evaluations for Territory Managers providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives.Ensures TMs are effectively collecting on accounts receivable and assist when necessaryEnsure TM protects and manages merchandise control processesPromote and sustain a safety cultureInvestigates and reports on all accidents or incidents within 24 hours of notificationMaintain high moral character and business ethics that coincide with Vestis Corporate Standards for business conductSupport an environment of continuous improvement by making suggestions and implementing where possibleLead meetings and complete necessary administrative work to improve customer satisfactionDirectly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable safe and efficient operation of the Market CenterMaintain compliance with all Federal State and Local laws and regulations that affect Market Center Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers.Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.70% of time spent in MC Service Department driving execution of service processes to meet expected results. 30% of the time in the field teaching training and developing Territory Managers (only exception: if route(s) directly report to them 60% of the time in the MC Service Department 40% of the time in the field)Service Manager with routes reporting directly to them will be responsible for above mentioned areas as well as:20% of time is spent traveling visiting customer locations (required visits and/or day to day situation follow up) and/or conducting route observations to identify customer satisfaction and growth opportunitiesEnsure their direct RSRs respond to and resolve all Service Requests timelyCoordinate collections for accounts receivable with their direct routesCompletes in person Route Performance meeting with each direct RSR once per week to review trend performance coach and identify opportunities for improvement.Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolutionQualifications:Bachelors degree in related field or equivalent experienceProduction management and customer service experienceProfit and loss responsibilitySignificant customer interface and service responsibilitiesConsiderable knowledge of financial information relating to profit and loss sales and capital expensesDemonstrated ability to successfully interface with a variety of organizational functions to get the job doneConsiderable negotiation skillsComputer proficiencyExposure to sales function preferredStrong operations management backgroundConsiderable skills in management human relations and communicationProduction planning maintenance or warehouse operations preferred#CB #pepsi bottling #frito lay #coca colaRequired Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1