Service Now ITSM Consultant at VDart Inc

Role: Service Now ITSM Consultant Work location: Boston MA (Hybrid) Duration: 12 Months Responsibilities: Technical Leadership & Solution Design Lead end-to-end ServiceNow support or implementations for ITSM and HRSD. Translate business requirements into scalable and compliant technical solutions. Define and maintain platform architecture data models and integration designs. Drive CMDB Service Catalog and Workflow design best practices. Development & Configuration Configure and customize ServiceNow modules using Flows UI Policies Business Rules Script Includes Client Scripts Widgets and IntegrationHub. Develop and maintain HR Case & Knowledge Management HR Services Lifecycle Events and Employee Center experiences. Implement ITSM processes including Incident Problem Change Request Knowledge CMDB SLA and Discovery where applicable. Integration & Platform Governance Design and manage integrations between ServiceNow and external systems (REST SOAP MID Server OAuth). Govern platform upgrades patches performance tuning and security compliance. Ensure adherence to ServiceNow coding naming and security standards. Team & Stakeholder Collaboration Lead and mentor ServiceNow developers and analysts. Work closely with Business Stakeholders HR ITSM Process Owners Security Teams and Project Managers. Lead workshops solution reviews demos and UAT sessions. Key Skills: Service Now ITSM UAT sessions ServiceNow Support Key Skills Business Development,Sales Experience,B2B Sales,Time Management,HP Service Manager,Windows,ServiceNow,Relationship Management,Operating Systems,Management Consulting,Troubleshooting,Automotive Service Employment Type : Full Time Experience: years Vacancy: 1