Service Scheduler Springfield, OH at Konecranes

 JOB POSITION SUMMARY:The Service Scheduler oversees delivery of service repairs inspections and preventative maintenance needs. This role is responsible for scheduling and dispatching Service field operatives customer communication and ensuring timely repair inspections and preventative maintenance of customer equipment.JOB RESPONSIBILITIES:  Manage the schedule of service work for assigned customers and field operatives. Collaborate closely with Field Operations Managers to ensure timely and efficient resolution of customer needs to maintain high service standards and operational alignment. Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management as needed. Confirm material delivery with customer and arrange for necessary rental equipment as well as subcontractors as needed. Communicate with customers and internal stakeholders throughout projects regarding changes or updates. Provide Evergreen Agreement and breakdown quotes and follow up to secure purchase orders. Open service requests and schedule field operatives to respond to emergency breakdowns as well as communicate costs appropriately to the customer. Monitor and communicate changes in agreement scope and profitability to relevant internal stakeholders. Gain a general understanding of the contents of all OSHA ANSI CMAA HMI NEC and other codes or regulations pertaining to the crane/hoist industry. Refresh and update knowledge periodically. Follow and assist in the enforcement of all safety rules and procedures including those established by the customer. Perform other duties as assigned.Qualifications : REQUIRED SKILLS & COMPETENCIES: Must be customer-oriented have well-developed interpersonal communication organizational and PC skills. Must be able to handle multiple tasks at one time with a strong ability to prioritize. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Must have a take charge attitude be decisive and possess a high level of responsibility. Must be comfortable in a fast pace growth-oriented environment. EDUCATION & EXPERIENCE: Bachelors degree preferred or prior equivalent experience and training.Additional Information : What we offer:Benefits: Medical Plan Dental Vision 401k plan with a match from day one identity theft protection accident insurance travel insurance and so much more!Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service 3 weeks. 13 years of service 4 weeks.Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of serviceHolidays: 10 paid holidays per year    Konecranes moves what matters. Konecranes is a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.Remote Work : NoEmployment Type : Full-time Key Skills Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette Experience: years Vacancy: 1