Alliance Service Representative I at Border States

Be part of a growing successful company in an exciting and challenging field. Border States is 100% employee-owned which means youre empowered to make decisions find solutions and receive rewards for your hard work.This position will be located in: Amarillo TX Application Deadline: December 5 2025Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job Summary Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders provides consistent and timely follow-up on customer inquiries coordinates and expedites deliveries processes returns runs daily reports and resolves customer and order issues. Responsibilities Essential FunctionsReceives and enters orders in an accurate and timely manner.Processes EDI orders.Provides price quotes to customers for existing bill of materials.Provides consistent and timely follow-up on customer inquiries and order status.Secures pricing from vendors coordinates deliveries processes returns and expedites deliveries when necessary.Utilizes product knowledge to provide service to the customer. Loads and maintains customer part numbers in the CMIR.Adheres to customer product standards.Assists and maintains relationships with customers and suppliers.Runs daily reports and resolves customer and order issues.Assists customers with billing issues.Assists with Emergency Response orders.Non-essential FunctionsAttends sales meetings and participates in training programs as required. May assist with sales meetings and trade shows as needed.Participates in the implementation and success of marketing plans and strategies.Performs other duties as assigned by supervisor or other designate.Qualifications Two-year business/trade degree preferred or the equivalent in work experience. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems2 years of prior electrical distribution experience preferred. Working knowledge of PC for Windows Microsoft Office (Excel Word and PowerPoint) Internet and EmailWorking knowledge of SAP software preferred.Skills and Abilities Excellent customer service skills include being competent accurate responsive and engaged.Excellent interpersonal written and verbal communication reading and customer service skills.Ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day:Occasionally 0 33% Frequently34 66% Continuously: 67 100%Lift from Waist:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100 lbs. - Not at allLift from Floor:< than 10 lbs. - Frequently10 to 25 lbs. - Frequently26 to 50 lbs. - Frequently51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100 lbs. - Not at allCarried for Distance:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100 lbs. - Not at allPhysical Activity Frequency at which you would do the following in a typical day:Sitting (a continuous period of being seated) - ContinuouslyStanding (for sustained periods of time) - FrequentlyWalking (moving about on foot to accomplish tasks) - FrequentlyBending/stooping (downward and forward) - OccasionallyCrawling (moving about on hands and knees or hands and feet) - Not at allClimbing/Walking Stairs (ascending or descending) - FrequentlyReaching (extending arms in any direction) - FrequentlyCrouching/squatting (bending the body downward and forward by bending leg and spine) - OccasionallyKneeling (bending legs at knee to come to rest on knee(s)) - OccasionallyBalancing (maintaining body equilibrium to prevent falling) - OccasionallyRepetitive motion (substantial movement (motions) or the wrists hands and/or fingers) - ContinuouslyPivoting (movement in any direction with one foot keeping the other in contact with the floor) - OccasionallyPushing/Pulling (using upper extremities to press against or draw or tug) - OccasionallyGrasping (Applying pressure to an object with the fingers and palm) - ContinuoulsyFingering (picking pinching typing; working with primarily fingers and not whole hand) - ContinuouslyTalking (expressing or exchanging ideas by means of the spoken word) - ContinuouslyDriving (the control and operation of a motor vehicle) - OccasionallyDesk work (work usually performed at a desk) - ContinuouslyUse of a computer - ContinuouslyUse of a telephone - ContinuouslyHearing (Perceiving the nature of sounds at normal speaking levels) - ContinuouslyExposure (to adverse weather & temperature conditions) - Not all allTravel (travel needed to perform job duties) - OccasionallyAdditional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.Our HistoryBorder States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers needs which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment resourcefulness and flexibility to outperform all others.ValuesAs a Border States employee-owner youre responsible for living our mission service philosophy and service standards.Our PurposeWe believe unstoppable businesses shouldnt go it alone. We are owners - of relationships of outcomes of every moment these unstoppable businesses need to deliver.Service PhilosophyWe earn customer loyalty and confidence by caring about their needs and adding value to everything we do.Service StandardsBorder States employee-owners are competent accurate responsive and engaged .Your careerJoin an experienced team at one of the largest electrical distributors in the United States. What are you waiting forBorder States has a competitive benefits package which includes but is not limited to:Health Dental and Vision BenefitsAccident Critical Illness Hospital IndemnityFSA & HSAEmployee Stock Ownership Plan (ESOP)Disability Benefits401(k) Retirement PlanLife InsuranceEmployee Assistance ProgramPaid HolidaysPaid Volunteer TimePersonal Leave time and more!Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.Equal Opportunity For AllIts not just the something weve believed in since our value the diversity of all of our employee-owners and will always be an equal opportunity employer.Drug Free/Smoke Free workplaceEmployment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:Criminal background check (required for all positions)Motor Vehicle Record (MVR) check (required for positions involving driving)Drug testingThe MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.Required Experience:Unclear Seniority Key Skills Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines Employment Type : Full Time Experience: years Vacancy: 1