Service Technician at CareerPaths NW

Job DescriptionJob Description Our client is a reputable provider of office technology solutions, offering a wide array of services from copier, printer, scanner rentals to document workflow management solutions. They are dedicated to ensuring smooth office operations by providing next-day delivery for contracted machines, office technology consulting, and efficient equipment maintenance and repairs. They're currently looking for a skilled Service Technician to join their dynamic team. Position Overview: The Field Service Technician – North Territory will play a crucial role in maintaining, troubleshooting, and repairing office technology and imaging equipment such as copiers, printers, scanners, and multifunction devices. This field-based role covers the company’s north territory, providing on-site support for business clients and ensuring minimal equipment downtime. Key Responsibilities:Respond to service calls within the assigned territory, traveling to client sites to diagnose and repair copiers, printers, and multifunction systems.Perform preventive maintenance to keep equipment running efficiently.Install and configure new office equipment, ensuring proper connectivity with customer networks and software.Troubleshoot hardware and software issues, including driver installations, error codes, and connectivity problems.Communicate with dispatch and service coordinators to update job status, schedule calls, and ensure timely customer support.Maintain accurate service records using the company’s service management system.Manage parts inventory and order replacement components as needed.Educate end users on basic operation, maintenance, and best practices to prevent recurring issues.Collaborate with sales and account teams to identify potential upgrades or service opportunities.Represent the company professionally in all client interactions, ensuring customer satisfaction.Qualifications:Experience servicing copiers, printers, and/or other office equipment.Familiarity with brands such as Sharp, Canon, Ricoh, and Kyocera. If you have the necessary qualifications and are looking for an opportunity to develop your technical skills while delivering top-notch customer service, we encourage you to apply.