Service Technician at Secur-Serv

Secur-Serv is a leading managed services provider of IT print and hardware services with a security focus at the core of every service. Secur-Serv provides nationwide on-site service to businesses of every size focusing on the financial manufacturing transportation and healthcare industries.Secur-Serv is headquartered in Omaha NE and able to service our customers throughout the continental United States and Canada.Why Secur-ServJoin Secur-Serv because we are committed to professional and personal growth working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes systems and transformation. We recognize and provide an environment where each and every employee can make an impact.We have a generous benefits package for our benefits-eligible employees which includes a copay medical plan option HSA medical plans with employer contributions to your HSA Account; Additional benefits available are dental vision company-paid life insurance and company-paid short- and long-term disability coverage..Plan for your future with Secur-Servs 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5250.Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.This position requires servicing the Midland TX and surrounding areasPOSITION SUMMARYThe Service Technician also known as Field Service Engineer is responsible for the design implementation maintenance and support of enterprise-level network infrastructure. Will act as a technical resource within the network engineering team assisting in the planning and execution of network projects troubleshooting complex network issues and ensuring high levels of network performance and security. The role also involves contributing to documentation change management and adherence to industry best practices.ESSENTIAL RESPONSIBILITIESInstall maintain and troubleshoot computers Create customer documentation for customer projectsInstall and configure systemsServer and Network MaintenanceClient end user supportParticipate in hardware and software rollouts end of lease upgrades and critical projects to maintain the technology readiness within the organizationManage and monitor status of Server backupsRespond to users needs and questionsParticipates on initiatives with deliverables and meets quality standards on timeLeads cross-functional initiatives with deliverables and meets quality standards on timeCreates System Design DocumentsEstimatessystem level and enterprise solution work effortsDelivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroupDesigns develops and implements complex business rulesResponsible for fulfilling end-user requestsProvide off-hour coverage and emergency support as neededKeep an inventory of all electronic componentsRoutinely operates under deadlines and may be subject to extreme workloadsPeriodically provides guidance to and assists in training less experienced individualsWorks independentlyREQUIREMENTSHigh school diploma or GEDMinimum 5 years of proven hands-on network engineering experienceTravel (Daily local commute)Strong knowledge in multipleinfrastructure and internetworking methodologiesTechnically proficient in switching routing security policy (firewall) and load balancing technologies; acts as internal consultantStrong focus on network security and segmentation with the ability to support environments subject to multiple industry-specific complianceDeep understanding of networking protocols (e.g. IPSEC HSRP BGP OSPF 802.11 QoS)Solid understanding of the OSI or TCP/IP modelExcellent business acumenSolid organizational skills and ability to effectively prioritize a high volume of incoming requestsAbility to work on a flexible schedule (occasional Saturdays and evenings) Excellent communication and facilitation skillsExcellent customer service skills and the ability to work with a strong sense of urgencyHands-on experience with monitoring network diagnostic and network analytics toolsProficiency with the following devices (ability to design implement and support):Cisco Catalyst switchesCisco Nexus switchesCisco ASA-X FirewallsCisco FTD Firewalls with IDS/IPS & FMCCisco ISR4451-XF5 BIGIP I Series Load Balancers w/ VCMPAruba Wireless Infrastructure (IAP)PREFERRED SKILLS/EXPERIENCEExperience with critical facilities (electrical HVAC physical security) Strong understanding of Virtualization environments (ESXi and Hyper-V)Strong understanding of computer communications networks and protocolsKnowledge in Storage/SAN Compute Web Application managementKnowledge of Cisco Meraki and Firewall ProgrammingKnowledge of Azure and AWSPHYSICAL/MENTAL REQUIREMENTSSit Frequently at a deskFrequent fine hand and finger movements (keyboard writing mouse movement)Continual close visual acuity for readingHearing and Speaking for communication within and outside of company.May be required to lift/push/pull up to 70 pounds for set up/movement of office equipmentMental Requirements must be able to consistently: Learn new tasks Remember Processes Maintain focusComplete tasks independentlyMake timely decisions in the context of a workflow Ability to communicate effectivelyAble to adhere to process protocol in a timely mannerWE ARE AN EQUAL OPPORTUNITY EMPLOYER.All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing emailprotected or calling 402.697.3039.EEO is the law. To review your rights under Equal Employment Opportunity please visit: Required Experience:Manager Key Skills Mechanic Experience,Pest Control,Customer Service,Hand Tools,HVAC,Mechanical Knowledge,Automotive Repair,Service Technician Experience,Maintenance,Heavy Lifting,Equipment Repair,Troubleshooting Employment Type : Full-Time Department / Functional Area: Field Service Experience: years Vacancy: 1