Service Writer - Second Shift at Astleford International

Service Writer

The Service Writer - Second Shift is responsible for supporting the daily operations of the service department by accurately documenting customer concerns, creating repair orders, and coordinating communication between customers, technicians, and service leadership. This role plays a key part in ensuring an efficient workflow, clear documentation, and a positive service experience.

By maintaining accuracy, organization, and consistent communication, the Service Writer helps keep vehicles moving through the shop efficiently while supporting customer satisfaction and service department productivity.

Benefits include health insurance, 401(k) retirement plan, paid time off (PTO), competitive wages, and flexible scheduling.

Key responsibilities involve greeting customers, creating and managing repair orders, scheduling service appointments, communicating repair status updates, ensuring repair orders are completed accurately, supporting technicians, maintaining organized records, assisting with service department administrative tasks, and promoting a positive and professional customer experience.

General knowledge and skills needed include strong organizational and documentation skills, clear and professional communication, basic understanding of automotive or diesel service operations, ability to multitask, prioritize work, and manage time effectively, a customer-focused mindset, and a team-oriented approach.

Desired education and experience include a high school diploma or equivalent and previous experience in a service department, customer service, or administrative role.