ServiceNow AdministratorDeveloper at NewGen Technologies

The ServiceNow Administrator/Developer will perform configuration development support and maintenance of the SNOW instances.Responsibilities will include the ability to effectively collaborate with stakeholders to understand propose and deliver digital transformation solutions with emphasis on request fulfillment. They will automate workflows through Service Catalogs and create key ITIL service operations and management processes to include but not limited to Request Incident Problem Configuration Change Knowledge and Asset Management. The SNOW Administrator/Developer will possess the ability to design develop and build custom applications and provide support to end-users of the Information Technology Service/Operation Management (ITS/OM) solutions.RequirementsActive TS/SCI Clearance with the ability to obtain and maintain a CI PolyBachelors degree from an accredited University; OROne or more SNOW certifications such as Certified Systems Administrator Certified Applications Specialist Certified Applications Developer5 years of direct experience with the ServiceNow platform as an administrator/developerProficiency in gathering requirements database design schemas and data modelingPossess ServiceNow Certified Systems Administrator CertificationExperience customizing or developing reports from data residing in relational databases.Experience customizing or developing dashboards and charts from data source(s)Shall be familiar with Web technologies such as JavaScript HTML XML and CSSExcellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow featuresFamiliar with the NOW platforms APIs and IntegrationsStrong knowledge of and experience in ServiceNow core architecture and applications to include Incident Problem Change Portal Asset Configuration Management (CMDB) Knowledge Management Mid-Server Integrations LDAP Flow Designer and SSOStrong understanding of IT Service Management (ITSM) and common service level agreements (SLA) measurementsProven experience training users on customizations and processesProven experience with process and solution integration workflow design/configuration and reportingCSWF: Specialty Area Framework Category: Securely Provision; Proficiency Level: IntermediateDesired Skills8 years of direct experience with the ServiceNow platform as an administrator/developerAdvance ServiceNow certificationsExperience with Agile software developmentITILv4 Intermediate certification(s)Proficiency with Microsoft Office Suite and SharePointAbout UsFor more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJRequired Experience:Unclear Seniority Key Skills CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation Employment Type : Full Time Experience: years Vacancy: 1