ServiceNow AI-Assist Consultant at Key2Source

Role: ServiceNow AI-Assist Consultant Location: Dallas TX (Onsite) Duration: Long term About: As a ServiceNow AI-Assist Consultant you will help clients adopt and implement ServiceNows AI/Gen-AI capabilities (Now Assist Virtual Agent AI-Search etc.) to improve automation user-experience and operational efficiency. You will work with stakeholders to translate business requirements into technical designs configure / develop AI-powered solutions and ensure adoption governance and smooth rollout of AI features. Required Experience: 5 years of hands-on experience with ServiceNow platform (configuration development module customization workflows integrations) - with a portion of that time dedicated to AI/Gen-AI or NowAssist features. Technical skills: strong scripting/development skills (e.g. JavaScript Flow Designer APIs/Integrations UI/Portal development maybe Web technologies like HTML/CSS if portal/UI work). Platform Knowledge: familiarity with ServiceNow core modules (ITSM/ITAM/CSM/Service Portal etc.) data configuration integrations (APIs LDAP/SSO maybe) and ServiceNow AI-related components (Virtual Agent AI Search Task/Document Intelligence NowAssist Agents etc.). Analytical & problem-solving skills: ability to translate business requirements into technical solutions troubleshoot issues optimize existing configurations and resolve conflicts or performance issues. Consulting / Customer-facing skills: Gather business requirements lead & facilitate workshops communicate clearly with stakeholders (technical & non-technical) prepare proposals / documentation / solution design and sometimes engage in pre-sales. Responsibilities: Assess customers existing ITSM / ITAM / Service Portal / workflow processes to identify opportunities for AI automation enhanced search virtual-agent interactions auto-resolution knowledge-base augmentation etc. Design and implement AI-enabled solutions using ServiceNow platform tools: e.g. NowAssist skills AI Agents Virtual Agent AI Search Generative-AI for document intelligence / task intelligence / auto-resolution flows. Conduct requirement-gathering / design workshops with clients define use cases data needs user flows acceptance criteria. Configure Service Portal UI/UX components workflows automation integrations (APIs / external systems) to support AI-enhanced experiences for agents or end-users. Key Skills Sales Experience,Direct Sales,Hyperion,Financial Services,Financial Concepts,Banking,Oracle EBS,Securities Law,Peoplesoft,Oracle,Financial Management,Workday Employment Type : Full Time Experience: years Vacancy: 1