ServiceNow Architect at Iowa State University

Position Title:ServiceNow ArchitectJob Group:Professional & ScientificRequired Minimum Qualifications:Bachelors degree and 5 years of related experiencePreferred Qualifications:Bachelors degree - management information systems or computer sciencePrevious ServiceNow experienceExperience mentoring developersCertification - ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in one or more modules Certified Application Developer (CAD) Certified Technical Architect (CTA)Job Description:SummaryThe ServiceNow Architect is a senior level position that requires an advanced understanding of the ServiceNow platform and how to best architect and utilize the capabilities to optimize processes and procedures for use at Iowa State University. The ServiceNow Architect is responsible for the strategic design governance and continuous improvement of the ServiceNow platform to ensure it effectively supports enterprise service delivery at Iowa State University.This role serves as the technical and architectural authority for ServiceNow aligning platform capabilities with institutional goals IT governance standards and best practices for scalability performance and security. The architect provides leadership across ServiceNow initiatives guiding solution design integrations data architecture and development standards. They collaborate with stakeholders across campus to translate business needs into sustainable technical solutions and ensure the platform evolves in alignment with the universitys enterprise architecture roadmap. The position also leads governance and innovation efforts defining architectural standards mentoring technical staff and evaluating new ServiceNow features to drive modernization and automation. The ServiceNow Architect partners closely with enterprise architecture information security and IT service management (ITSM) teams to deliver a cohesive secure and value-driven ServiceNow ecosystem that advances digital transformation at the university.This a remote position that requires a candidate to live in the state of Iowa on or before their first day of employment.Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.Level Guidelines Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISUs mission and department or work unit goals Applies senior-level professional knowledge and expertise to work requiring greater latitude Solves moderately complex problems and regularly exercises judgment to determine appropriate action Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices Responds to complicated inquiries provides training and provides direction to lower-level staff May provide supervision for one to two other staff (i.e. leads a small work team) May lead projects for which well-defined practices and procedures may not exist Provides guidance to studentsAppointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Grade:PS811Application Instructions:To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process please email or call or Toll Free: 1-.Why Choose ISUIowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation holiday and sick time and leave plans Onsite childcare (Ames Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when where and how you do your work. For more information please speak with the Hiring Manager.Original Posting Date:November 26 2025Posting Close Date:December 2 2025Job Requisition Number:R18090 Key Skills APIs,Pegasystems,Spring,SOAP,.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle Employment Type : Full-Time Experience: years Vacancy: 1