ServiceNow Business Process Consultant (Hybrid) at DXC Technology

Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels competitiveness and customer experience. Learn more about how we deliver excellence for our customers and colleagues at .Key Responsibilities Expert Workshop Facilitation Lead structured interactive workshops with stakeholders across ServiceNow modules (e.g. ITSM ITOM ITAM CSM HRSD etc.) to gather requirements define processes and guide clients through decision-making that align with best practices.Advisory & Solution Design Provide consulting expertise across ServiceNow modules (ITSM ITOM ITBM HRSD CSM SecOps). Translate business needs into process-driven solutions that leverage best practices.Requirements & Gap Analysis Lead requirements-gathering sessions conduct gap analysis on existing processes and recommend forward-looking ServiceNow-enabled solutions.Process Design & Governance: Document current-state and future-state processes create process flows RACI charts and governance frameworks to ensure accountability and compliance.Customer-Centric Engagement Act as a trusted advisor building strong client relationships and ensuring collaboration throughout configuration and implementation activities.Best Practice Implementation & Maturity: Conduct Service Management Maturity Assessments and help define roadmaps for improving accountability and service quality. Guide clients on scalable maintainable solutions aligned to DXC and ServiceNow best practicesChange Management & Adoption: Support communication training and process documentation to drive end-user adoption and ensure platform success.Collaboration with Technical Teams: Partner closely with ServiceNow developers architects and administrators to validate requirements and ensure technical delivery aligns with business needs.Value Realization: Help clients measure and demonstrate value from ServiceNow through KPIs dashboards reporting and continuous improvement initiatives.Continuous Learning Maintain current knowledge of ServiceNow technologies AND pursue mainline certifications/micro-certifications to stay aligned with evolving platform capabilities. This role requires a commitment to ongoing education and ServiceNow Certifications.This is a business consulting role centered on process design advisory and stakeholder engagement within ServiceNow projects. The BPC ensures that people and processes are aligned with the platforms capabilities enabling clients to realize the full value of their ServiceNow investment. This role is not responsible for development scripting or technical configuration of the platform.Mandatory QualificationsServiceNow Process Consulting (5 years): Proven expertise facilitating workshops providing advisory services and leading process-driven ServiceNow implementations. Demonstrated ability to design process-aligned solutions across ITSM ITOM ITAM CSM or other core ServiceNow modules.Requirements & Gap Analysis (5 years): Skilled in translating business needs into clear actionable requirements and user stories that guide ServiceNow delivery.Executive Communication & Facilitation: Strong ability to present complex ServiceNow and process concepts in a clear simple manner to executives stakeholders and end users.ServiceNow Certified System Administrator (CSA): Required baseline certification to validate platform knowledge.Preferred QualificationsCertifications in specific ServiceNow modules (ITSM ITOM ITAM HRSD SPM SOM CSM).Excellent interpersonal skills and client relationship management experience.Legally authorized to work in the United States without current or future sponsorship needs.Experience with ServiceNow Now CreateMust be legally authorized to work in the United States without requiring sponsorship now or in the future At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.If you are an applicant from the United States Guam or Puerto RicoDXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .We participate in addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. 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DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.Required Experience:Contract Key Skills Bidding,Cognos,Accounts Reconciliation,Logistics Distribution,JQuery,Concierge Employment Type : Full-Time Experience: years Vacancy: 1