ServiceNow HR Service Delivery (HRSD) Product Analyst (Need Locals to Bay Area, CA) at Saransh Inc

Role: ServiceNow HR Service Delivery (HRSD) Product Analyst Location: San Jose CA (Onsite from Day 1) - Only Local candidates Job Type: Contract Need Candidates who can go All the 5 days a week to clients office in San Jose CA from Day 1 (No Exceptions & No Hybrid / Remote) Must Haves (Mandatory): ServiceNow experience must show hands-on exposure especially HRSD modules. Implementation / hands-on configuration experience practical work not just theory. Analyst work experience requirement gathering UAT bridging business & tech. Defect testing / issue resolution navigating reproducing testing defects. Certifications relevant ServiceNow or HRSD certifications highlighted. Core Role Requirements: The role is primarily a ServiceNow analyst position not a developer role. The ideal candidate must: Understand ServiceNow configuration HRSD modules and defect testing/resolution. Be able to navigate the system reproduce issues test themselves and write basic technical requirements from business requirements. Work with both stakeholders and engineering teams acting as a bridge between business and technology. Hands-on experience in HRSD configurations (must) Functional: 4 years Product/Business Analysis with 2 in ServiceNow HRSD Strong HRSD architecture knowledge and hands-on experience Ability to write precise requirements epics stories and acceptance criteria Experience using Jira What Youll Do: Co-lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each. Co-author PRDs epics and user stories with acceptance criteria Design per COE service components: catalog items/record producers case/task templates SLAs notifications Quick Messages and workspace layouts. Build routing models: AWA queues skills schedules capacity; remove double routing; define exception/overflow logic. Write functional specs for HRSD and HR Agent Workspace (UI Builder pages record headers side panels related lists) Partner on integrations (Workday/Payroll/Equity/Identity): field mappings source of truth error handling observability Certifications: ServiceNow System Admin certification (must) Key Skills Electrical Engineering,Clinical Research,Corporate Sales,Key Account,AutoCAD Drafting Employment Type : Full Time Experience: years Vacancy: 1