Lead User Experience Researcher at Versaterm

The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.The RoleWe are seeking a Lead User Experience Researcher to drive research strategy and insights across our public safety product ecosystem. The Lead User Experience Researcherwill lead the planning execution and synthesis of user research to ensure our products deeply align with the needs of first responders and agency will also partner closely with Product Designers Product Managers Engineers and SMEs to uncover user pain points inform product direction and shape intuitive effective user experiences across multiple product lines.What You DoLead the development of research strategy methodologies and study plans that support product and experience goals.Conduct a wide range of research activities including interviews contextual inquiry ride-alongs surveys usability testing diary studies and field observations.Synthesize qualitative and quantitative findings into clear actionable insights that shape product strategy requirements and design decisions.Partner with Product Designers to support early concept exploration user journey mapping and experience validation.Collaborate with Product Managers to prioritize research needs and integrate insights into roadmaps and product planning.Build strong relationships with public safety agencies to support ongoing field research and longitudinal studies.Present research findings to cross-functional teams executives and stakeholders with clarity and persuasive storytelling.Develop manage and scale research operations including participant recruitment protocols ethical practices and data management.Establish and promote best practices for user research across the organization.Mentor junior and mid-level researchers providing guidance on methodologies synthesis techniques and communication skills.Contribute to the continuous improvement of research processes tools and documentation.What You BringRequired Qualifications:610 years of experience conducting UX research for digital products with at least 23 years in a senior or lead capacity.Deep experience with a broad range of qualitative and quantitative research methods.Proven ability to translate complex research findings into clear insights and strategic product recommendations.Strong understanding of user-centered design interaction patterns and usability principles.Experience conducting field research or working with complex real-world workflows.Excellent storytelling presentation and communication skills.Ability to work collaboratively with product design engineering and executive teams.Strong organizational and project management skills with the ability to independently lead large research initiatives.Familiarity with accessibility standards and inclusive research practices.Asset Qualifications:Experience in public safety healthcare transportation or other mission-critical environments.Experience supporting design system research pattern validation or cross-product strategy.Ability to run mixed-methods studies and triangulate insights across data sources.Experience training others in research methods and championing research maturity across an organization.Background in human-computer interaction cognitive psychology anthropology or a related field.Note: Due to the nature of our work with public safety agencies this position requires compliance with the FBIs Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements please visit the FBIs CJIS Security Policy Resource Center.Equal OpportunityVersaterm is committed to building and supporting inclusion diversity and equity and sustaining a barrier-free areavailable on request throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies please Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full Time Experience: years Vacancy: 1