Shift Lead - St. George Shelter at Switchpoint Community Resource Center

Shift Lead

The SwitchPoint Shelter Shift Lead oversees daily shelter operations while supporting individuals, families, and veterans experiencing homelessness. This role leads assigned shift activities, including client screenings, intakes, admissions, documentation, room checks, chore coordination, medication oversight, volunteer supervision, meal support, and distribution of personal care items in accordance with policy.

The Shift Lead promotes a safe, respectful, and well-organized shelter environment by providing crisis intervention, safety planning, and de-escalation support; reinforcing community living guidelines and professional boundaries; completing program exit procedures; maintaining confidentiality; and ensuring accurate communication logs, phone documentation, perimeter checks, housekeeping, and timely reporting of suspected neglect or abuse.

Requirements

Job Responsibilities:

• Reports to Site Director maintains clear communication relating to Overflow clients, staff and operations reports concern, seeks guidance, shares feedback, etc.
• Understand and implement Switchpoint's mission, vision and guiding principles.
• Adhere to Switchpoint policies and procedures including Code of Conduct, Privacy and Confidentiality, Professional Boundaries, etc.
• Maintain a calm demeanor and model positive behavior.
• Participates in staff meetings as assigned.
• Work with a team to oversee the day-to-day operations and upkeep of the site grounds and buildings.
• Provides staff supervision using positive and clear communication to ensure consistency and unity among the team.
• Collaborate and communicate regularly with site director, other shift leads and assigned staff to ensure consistency and quality of service.
• Conduct Intakes as needed on assigned shift ensuring site rules and regulations are communicated clearly.
• Collaborate and coordinate with other agencies and organizations aiding Overflow clients.
• Supervise and promote a safe and healthy environment for Overflow residents.
• Provide crisis intervention as needed; de-escalating situations and quickly resolving conflicts with/between residents; being sensitive to recognize symptoms of those who have severe mental health disorders and mental breakdowns.
• De-escalation skills.
• Other duties as assigned.

Team Management:

• Shift Leads are responsible for leading, training and communicating with all staff working their assigned shift
• Ensure that the Shift Duties are completed on your assigned shift including keeping site clean and safe
• Lead by example and train your team to embody the Switchpoint Mission, Values and Guiding Principles showing kindness and compassion w/accountability
• Check-in with each team member regularly to provide positive feedback, constructive criticism, set/follow-up on goals, etc.
• Complete Personal Improvement Plan with employees when warranted

Staffing & Scheduling:

• Create the schedule for their assigned shift
• Each week's schedule will need to be done by the Sunday prior.
• Minimum 5 Support Staff per shift
• Each staff should be scheduled for 4-5 shifts per week (Sun-Sat)
• Overtime must be approved by Site Director
• Ensure that enough staff are present for each shift
• All staff should follow the Overflow Absence/Tardy Policy
• Once the schedule is posted, staff are responsible to find coverage for assigned shift if they need to call out
• Shift Lead and Site Director must be notified of any changes to the schedule
• Make sure your team is aware of the following process if they are unable to work their assigned shifts for whatever reason
• Maintain a calm demeanor and model positive behavior.
• Participates in staff meetings as assigned.
• Work with a team to oversee the day-to-day operations and upkeep of the site grounds and buildings.
• Provides staff supervision using positive and clear communication to ensure consistency and unity among the team.
• Collaborate and communicate regularly with site director, other shift leads and assigned staff to ensure consistency and quality of service.

Recordkeeping & Reporting:

• Report critical incident(s) immediately to Site Director.
• Complete incident reports within 12 hours of occurrence
• Ensure documentation of shift in daily logs
• Reviews, and ensures team reviews daily logs regularly

Qualifications & Key Skills:

• Minimum 2 years' experience in Human Services or a similar field.
• Previous experience working with the homeless population in a shelter environment is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues.
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills.
• Proficient in MS Office Suite and Google Docs.
• Commitment to serving homeless families and to the mission, vision, and guiding principles of Switchpoint.

Full-Time Employee Benefits:

• Medical
• Dental
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Compensation:

Starting wage: $19/hour

Grave Shift (12 am - 8 am)

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint.