Ship and Shore Experience Specialist Remote US at Carnival Corporation

DescriptionHolland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel inviting guests to savor the journey.Were looking for an experienced Ship and Shore Experiences Specialist to fill this role. The Ship and Shore Experiences Specialist is responsible for managing gift orders dining and dietary requests shore excursions onboard cabanas and ancillary services. Organizing special/general requests accessible shore excursions and guest needs with the ship. The Ship and Shore Experiences Specialist will also manage incoming department emails reports to the ship and outbound calls to guests travel advisors and internal agents for non-cruise services. Answer inbound ship services-related inquiries (dining gifts spa) for Holland America and shore excursion-related inquiries for Holland America Line and Seabourn as well as completing and confirming reservations.Heres a summary of what Holland America Line is looking for in its Ship and Shore Experiences Specialist Is this you.ResponsibilitiesAnswer incoming telephone calls and accurately enter bookings into reservation systems according to company standards measured by Quality Assurance monitoring.Responsible for maintaining knowledge of new products technical requirements promotions policies and procedures related to the department and the booking process.Provide excellent customer service; research and answer all questions or concerns related to company product and/or specifically the customers reservation while maintaining positive ongoing relationships.Respond to daily inquires sent from various shipboard staff with a goal of maintaining a 24- hour response time.Proactively assist with problems that might occur on a reservation; work with lead supervisor or other support departments to resolve the problem in a courteous/timely manner.Assist accessible and non-accessible guests with planning shore excursions shipboard needs and requests. Adhere to the Americans with Disability Act ADA laws in US ports of call. Direct communication both oral and written to guests travel advisors tour operators land field offices and onboard teams about accessible guests shore/land excursions and ship services item(s) related to a booking.Assist with product inventory load for specialty/comp dining onboard cabanas perform pricing updates changes to inventory counts by increase or reduction of for sale count.Review dining waitlist status on a daily/weekly basis process group dining forms to send to the ships and cross-reference guests in POLAR as well as management of small groups in alternative dining venues.Building or editing Special Service Item codes in Polar.Answer/reply emails sent to our department inboxes. Uphold service levels for response time on call backs to guest(s) or travel advisor(s) including email communications received from internal and external customers.Maintain bulk gift orders and Barkleys Card Reward Program.Assist with Best Price Guarantee Program submissions through an automated form in secondary flow/MAST booking modules.Proactively assist with shore excursion product inventory by communicating discrepancies relating to availability pricing and descriptions.Maintain high ethical standards and professionalism while multitasking and prioritizing as necessary to meet guests needs.Provide back-up assistance to fellow team members in their overflow calls related to cruise reservations gift card support and support departments when phones have a high hold time.Adhere to required company initiatives such as information retention and mandatory training.Assist on special projects as assigned by Supervisor or Lead.Working Hours: Monday - Friday 8:30am - 5:00pm PSTRequirementsPrevious sales experience required preferably in the travel or hospitality industry.2 years minimum experience in customer serviceStrong verbal and written customer service skillsMust have a dedicated quiet workspace in place of residenceOrganizational skills with attention to detailAbility to work independently self-motivatedKnowledge of Holland American and Seabourn lines preferredStrong knowledge of POLAR booking system Outlook Word and ExcelAbility to work with individuals of various levels throughout the organizationStrong decision-making skills ability to multi-task and work well under time constraintsExcellent attendance and punctualityThis position is 100% fully remote US only. (Please note we are not set up for remote work in AR CA DE HI ME MN MS NH NY OK SD VT WA WV and WY.)What You Can ExpectCruise and Travel Privileges for You and Your FamilyHealth Benefits401(k)Employee Stock Purchase PlanTraining & Professional DevelopmentTuition & Professional Certification ReimbursementBase Hourly Range: $16.35 to $22.07 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates qualifications and experience uniquely.Our CultureStronger TogetherOur highest responsibility and top priority is compliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.Americans with Disabilities Act (ADA)Holland America will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact #HALRequired Experience:IC Key Skills Critical Care,Account Payable,Impromptu,Facilities Management,Finance,Dos Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 16 - 22