Shop Manager at Northridge Toyota

As the Shop Manager at Northridge Toyota you will lead and oversee the daily operations of our service department to ensure exceptional customer service efficient workflow and high-quality vehicle maintenance and repairs. You will be responsible for managing the team of technicians coordinating with parts and sales departments and maintaining a safe and productive work environment. Your leadership will play a key role in driving customer satisfaction and operational excellence at our Northridge CA location.ResponsibilitiesManage and supervise service department personnel including technicians.Coordinate repair schedules and workflow to maximize efficiency and minimize downtime.Ensure compliance with safety protocols and industry standards.Maintain excellent customer service standards by addressing customer concerns promptly and professionally.Collaborate with parts and sales departments to fulfill service requirements and inventory needs.Monitor service quality and implement continuous improvement initiatives.Prepare and manage departmental performance reports.Recruit train and evaluate staff to build a skilled and motivated team.RequirementsProven experience in automotive service management or a related leadership role.Strong knowledge of vehicle repair processes and automotive technologies.Exceptional leadership and team management skills.Excellent communication and customer service abilities.Ability to work in a fast-paced environment and manage multiple priorities.Familiarity with dealership operations and software systems is a plus.Valid drivers license and reliable transportation.BenefitsCompetitive salary range of $100000.00 - $200000.00 per year paid semi-monthly.Health dental and vision insurance options.Retirement savings plans.Paid time off and holidays.Opportunities for professional development and career advancement.Employee discounts on vehicles and services.About the CompanyNorthridge Toyota is a leading automotive dealership located in Northridge CA committed to providing outstanding service and quality vehicles to our customers. Our team is dedicated to fostering a positive and collaborative work environment where employees can grow professionally while delivering exceptional results. Join us and become part of a company that values integrity excellence and customer satisfaction.Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Coffee Experience,Computer Skills,Management Experience,Oil Change Experience,Auto Body Repair,Automotive Diagnostics,Hydraulics,Leadership Experience,Retail Management,Air Conditioning Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 100000 - 200000