Sign Srvc Rep at Ambassador Home Improvements

Join Our Team at Renewal by Andersen!Renewal by Andersen the full-service window replacement division of Andersen Corporation is seeking aCustomer Experience Coordinatorto join our dynamic team inCentral Pennsylvania. Position OverviewAs a Customer Experience Coordinator the key focus of this role is to provide superior customer service and outstanding project communication. This role plays a vital part in the post-sale customer experience ensuring seamless communication timely scheduling and project completion with excellence. Youll be the single point of contact for customers guiding them through every step of their installation journey. Key ResponsibilitiesServe as the primary liaison between customers and internal teams throughout the project lifecycleSchedule and confirm technical measurements and installation appointments with accuracy and professionalismSend welcome communications including FAQs and pre-installation checklists to set expectationsManage project close-out calls collect feedback and release customer satisfaction surveysOversee final payment collection financing coordination and revenue recognition in rForceCollaborate with the Service Department on joint install/service visits and special project timelinesMonitor and support Net Promoter Score (NPS) performance to ensure high customer satisfactionParticipate in team meetings marketing events and contribute to a positive goal-driven work environmentWhy Choose Renewal by AndersenCompetitive compensation withmonthly bonus incentivesComprehensivebenefits packageSupportive work environment that valueswork-life balanceEmployee discounts on our premium productsBe part of a company with arich history of innovation and excellenceAbout UsWith over 120 years of innovation in the window and door industry Renewal by Andersen is the trusted choice for homeowners nationwide. As the largest replacement window company in the U.S. we serve over 100 markets transforming homes with energy-efficient composite windows. Our commitment to excellence begins with a free in-home consultation and continues through professional installation for optimal performance. Ready to Make an ImpactApply today and become part of our mission to transform homes and lives. Key Skills Hp Unix,Administration & Operation,Ado,IT Security,Management Administration Employment Type : Full Time Experience: years Vacancy: 1