SITE QUALITY WARRANTY LEADER - WARRANTY AND SERVICE at OP Mobility

Ready to take on meaningful challenges and shape the next generation of mobility? Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere. Job Title: Site Quality Warranty Leader • Type of contract: Full-time • Expected Hiring Date: ASAP • Scope: Elkhart, IN site with cross-functional collaboration across Quality, Engineering, Suppliers, Customers, and global support teams Responsibilities • Lead site warranty management, including claim analysis, approvals, rejections, and adherence to company procedures • Manage warranty systems, ERP workflows, and RGA/RMA processes • Analyze warranty data to identify trends, defect modes, costs, and improvement opportunities • Oversee customer support for warranty-related issues and ensure timely, accurate resolutions • Address escalations and represent the site with customers and suppliers • Drive root-cause analysis using 8D, 5 Whys, Ishikawa, FTA, and other quality tools • Lead cross-functional team actions without direct authority and ensure timely follow-up • Review technical drawings, schematics, and BOMs to support accurate failure diagnostics • Support supplier recovery efforts by documenting findings and negotiating cost recovery • Maintain complete documentation of warranty case files, test results, corrective actions, and reports • Prepare monthly KPI dashboards, warranty cost analyses, and MBR reports • Support end-of-month financial alignment and validation of warranty-related hours and costs • Ensure compliance with ISO and IATF standards and support internal and external audits • Participate in hands-on product tear-downs, testing, evaluation, and technical investigations • Travel as needed to customers, suppliers, or support teams (approximately 10% or more depending on needs) Profile • This role operates under TISAX confidentiality level Level 2 , requiring appropriate handling of sensitive information • Bachelor's degree in Engineering or Business required • Minimum 5 years of experience in automotive or battery quality, warranty, or service engineering • Strong understanding of mechanical, electrical, or software system failure modes • Proficient with ERP systems and warranty claim portals • Skilled in RCA tools including 8D, 5 Whys, Ishikawa, FTA, and experienced with PPAP, FMEA, and Control Plans • Strong data analysis skills with Excel (lookups, pivots, Power Query) and BI tools such as Power BI or Tableau • Able to write clear technical reports, failure analyses, and communications for non-technical stakeholders • Independent, proactive, and resilient in high-pressure situations and escalations • Strong communicator with the ability to lead cross-functional teams indirectly • Hands-on mindset with mechanical aptitude and experience participating in or leading tear-downs • Comfortable working in a fast-paced environment with tight deadlines • Knowledge of ISO 9001, IATF 16949, and automotive quality systems preferred • Travel flexibility and willingness to work on-site in Elkhart, IN At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward. Innovation is therefore not a buzzword, but a natural part of everyday work. You'll grow in an international environment where cutting-edge technologies, industrial excellence, and real-world impact come together to tackle the challenges of tomorrow's automotive industry. Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions. With €11.5 billion in revenue in 2025, 152 factories, 40 R&D centers, and nearly 38,100 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition.