Slot Operations Supervisor at Caesars Entertainment

DescriptionQualifications:High school diploma required.One-year casino experience in Slot Operations required.Must possess strong supervisory and leadership skills.Previous guest contact experience required.Must possess a thorough understanding of slot floor operations. Must have strong knowledge of the various internal written and verbal codes/abbreviations.Must project professionalism and possess excellent verbal and written communication skills.Previous knowledge of casino rules regulations and procedures pertinent to Slot operations is required.Must be able to get along with co-workers and work as a team.Must present a well-groomed appearance.Essential Job Functions:Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels bank/floor assignments daily and weekly schedules to include breaks.Directly responsible for training slot employees providing each with knowledge and appropriate direction to perform his/her responsibilities.Monitors compliance with all established company departmental and regulatory agency rules and regulations; provides training feedback and disciplinary action regarding these rules and regulations.Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.Exhibits sound decision-making qualities motivates personnel and exhibits effective supervisory skills.Possesses a thorough working knowledge of the various types of slot machines their functions malfunctions and layout schedules.Maintains security of all games money and employees.Take advantage of opportunity to build long-term relationships with customers.Routinely strives to build and maintain rapport with Slot players and handles customer disputes making every effort to achieve customer satisfaction.Ensures that all performance reviews disciplinary notices and superior job performance notices are complete on time and accurate.Monitors the performance of all employees and provides training and coaching as necessary.Make recommendations to the Slot Shift Manager and/or the Director of Slot Operations to improve the efficiency of the department and build business.Build a rapport and coordinates daily functions with support service departments.Acts as role model and always presents oneself as a credit to Harrahs and encourages others to do the same.Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.Conduct Performance ReviewsMakes or recommends wage increases and promotionsProvides for safety and securityHandle employees complaints or grievancesRecommends disciplinary action or disciplines employeesPlans workSupervise and monitors workEnsures departmental compliance with all regulatory internal controls policies and procedures.Supervises staff performance as pertains to department procedures customer service and compliance with Indiana Gaming regulations.Verifies and reviews jackpot transactions.Comply with IRS and internal controls regarding payouts.Administers coaching and provides staff development. Leads staff in proper performance of duties.Assists patrons investigates complaints and provides resolution.Ensure service equipment is handled safely and with reasonable care.Responsible for keeping current on supervisory training to include quality guest service responsible gaming safety and sanitation and alcohol awareness.All other job duties as assigned.All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage. Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.Must be able to get along with co-workers and work as a team.Ability to read write speak and understand English.Must be able to respond to visual and aural cues.Must present a well-groomed professional appearance.Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.Must be able to work a varied schedule including holidays nights and weekends as needed.Must be able to work a reasonable amount of overtime when required.Perform other duties as assigned.Physical Mental & Environmental Demands:Must be able to maneuver to all areas of the casino.Must be able to lift up to 40 pounds.Must be able to bend reach kneel twist and grip items.Must be able to walk and be on feet for long periods of time.Must have a sense of urgency and keep up with fast paced business practices.Must be able to work in stressful possess basic math skills.Must be able to read write speak and understand English.Must be able to respond to visual and aural cues.Must be able to tolerate areas containing second hand smoke dust loud noises and bright lights.Must be able to work a varied schedule including holidays nights and weekends as needed.Harrahs reserves the right to make changes to this job description whenever necessary. It is ourpolicyto provideequal employment opportunityto all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.Required Experience:Manager Key Skills Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development Employment Type : Full-Time Experience: years Vacancy: 1