Small Business US Loyalty and Retention Relationship Manager Payment Associate at JPMorganChase

DescriptionYou are a strategic thinker passionate about delivering solutions to clients and have experience in relationship management within PaymentsAs a Payments Relationship Manager I within our Small Business Relationship Manager Janus team you will collaborate with the Wholesale Know Your Customer (KYC) Operation Central Alert Unit (WKO CAU) and Credit Ops. Your primary role will be to aid Chase business bank clients in completing their Merchant Services digital onboarding application. This will involve conducting client outreach to gather additional information or documentation necessary to finalize the application process. The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking payments and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start run and grow their businesses. Together J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset and we are looking for team members who value collaboration accountability inclusivity customer centricity and innovation.Job ResponsibilitiesProactively reach out to clients to obtain necessary information/documentation to complete digital onboarding applicationServe as the main point of contact for clients during the onboarding phase until WKO CAU or Credit Ops have decision the applicationCoordinate with Sales Team to offer North American Platform/Global products if Janus is not a compatible platformWork closely with internal teams WKO CAU Credit Ops Sales Product and Customer Experience to ensure smooth client onboarding and promote processes improvements.Protects the firm by following sound risk management protocols and adhering to regulatory requirementsRequired qualifications capabilities and skillsStrong knowledge of the merchant services industry products and services and diverse types of businesses industries markets financial and economic concepts.Strong analytical and problem-solving skills.Proven cross-functional partnership and resourcefulness to solve customer needs.Strong interpersonal and communication skills with a client-first mindset.Ability to manage multiple clients and projects simultaneously while maintaining attention to detail.Self-motivated with the ability to work independently and as part of a collaborative team.Ability to understand client needs and deliver exceptional service.High Level of integrity and professionalism and compliance with established controls and regulations.Preferred qualifications capabilities and skills5 years payments industry or relevant experience.Strong analytical and research skills as it relates to problem solving and solutions delivery.Extensive knowledge of functional discipline with proven track record of successful relationship management experienceRequired Experience:Manager Key Skills Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1