Social Services Program Manager at CalHR

Position InformationUnder direction the Social Services Program Manager plans organizes and directs the operations and functions of a Child Welfare Services program and/or Adult Protective Services program in a local public social services department or agency; and performs related duties as assigned. Some positions may have additional responsibility for administrative services units.Use of the Social Services Program Manager classification is an option for counties that have a classification structure that articulates a distinguishable difference in the complexity of assignments and consequence of error in Child Welfare Services or Adult Protective Services programs compared to other functional areas such as Eligibility and Employment Services.The Social Services Program Manager classification differs from the next higher level Deputy Director classification in that the latter typically has responsibility for multiple eligibility employment or social service functions in a department or for a single program where two or more subordinate levels of supervision these departments the Social Services Program Manager serves in a first-level managerial capacity.SUPERVISION EXERCISED AND RECEIVEDIncumbents in the Social Services Program Manager classification receive supervision from a Deputy Director Director or other higher-level management classification. A Social Services Program Manager provides direct supervision to supervisors in the assigned program areas and to other staff as assigned.Examples of DutiesDuties may include but are not limited to the following:Manage the daily work activities of a Child Welfare Services and/or Adult Protective Services program directly or through subordinate supervisors by establishing performance levels communicating goals and performance expectations and monitoring and reviewing work to ensure conformance to established policies and procedures and standards for quality and timelinessAssess service delivery to communicate findings to upper management implement changes to improve efficiency and service quality maximize effectiveness of program operations and ensure alignment with the agencys missionOversee personnel actions to determine compliance with policies and procedures and provide guidance to subordinate supervisors regarding personnel mattersEnsure that programs or work units are staffed with qualified individuals by resolving performance problems documenting performance according to policy training and developing staff and assisting in the selection hiring and promotion of staffInterpret laws and regulations including new laws and proposed legislation to determine relevancy to department operations and services and assess program compliance with laws and regulationsAssess the need for changes to policies or programs based on initiatives to improve services new services or program modifications and opportunities for cross-collaboration of program areasDevelop or revise policies or procedures to improve operational efficiency and effectiveness and assist higher-level management in departmental strategic planningServe as an internal technical expert regarding program matters by providing consultation and guidance to staff regarding problems with complex social service cases and delivery of services and taking corrective actions to improve the quality and efficiency of social servicesWork collaboratively with personnel of other agencies community groups contractors and other public and private organizations to determine needs for social services and coordinate shared services or collaborative projects or the provision of services by contracted agenciesEnsure that information regarding department services and policies is provided accurately and thoroughly to external parties and respond to the most sensitive complaints from the community foster parents and staffServe as an external technical expert by providing consultation regarding program legal or policy matters to external entities such as County department managers or administrators State departments Board of Supervisors advisory boards and advocacy groupsAssist in development of the budget for assigned programs by preparing cost estimates and projections and performing ongoing monitoring of expenditures to ensure compliance with budget provisionsPerform other duties as assignedEMPLOYMENT STANDARDSKnowledge of:Program development administration and service delivery related to Child Welfare and/or Adult Protective ServicesCurrent management and leadership techniques performance appraisal methods and public administrationPlanning and scheduling techniques to ensure that timelines and schedules are established appropriately modified as needed and adhered toBudgeting principles in order to develop manage and/or track budgets budget allocations and expendituresPublic and private community resourcesEffective casework practices in order to oversee staff providing servicesAbility to:Establish and maintain cooperative working relationships with internal management and staff and with a variety of external stakeholdersIdentify analyze and evaluate situations or problems to determine appropriate courses of actionAnalyze laws regulations and policies to ensure all programs and activities are in complianceApply knowledge of laws regulations and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliantBe flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of actionMaintain awareness of the functioning and status of multiple work groups or program areas simultaneouslyDelegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projectsRead and understand complex written materials such as laws proposed legislation policies reports order to interpret explain and applyUse a personal computer to input data access information and create materials and documents using a variety of software applicationsCommunicate verbally in person or by telephone clearly and concisely with a variety of audiences on a variety of mattersWrite to ensure effective and clear communication and proper composition of reports correspondence email and other written communicationReview and edit documents written by others to ensure proper format sentence structure grammar and punctuationMinimum QualificationsOne (1) year of full-time experience performing duties comparable to a Social Worker Supervisor I or II;ANDA masters degree in Social Work or a masters degree from a two year counseling program.Supplemental InformationEXAMINATION INFORMATION TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100%The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.ELIGIBLE LIST INFORMATIONA departmental open eligible list will be established for the county of Plumas. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.RETEST PERIODOnce you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.SPECIAL TESTING ARRANGEMENTSSpecial testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.APPLICATION DOCUMENTSIf you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.GENERAL INFORMATIONMSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.EQUAL EMPLOYMENT OPPORTUNITYThe Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.ABOUT PLUMAS COUNTYPlumas County with a population of 23090 is located near the northeast corner of California where the Sierra and the Cascade mountains meet and includes rugged canyons 110 crystal clear lakes grassy meadows 1000 miles of streams. The County seat of Quincy with a population of approximately 5300 is about 85 miles from Lake Tahoe and Reno Nevada. Plumas County offers U.S. National Forests covering over 70% of its area and family recreational opportunities including: golfing swimming fishing bicycling jet-skiing parasailing picnicking birdwatching hiking horseback riding snowmobiling and cross-country skiing.Required Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 40 - 42