Social Services Program Manager (Promotional) at County of Alameda

IntroductionYOU MUST BE AN ALAMEDA COUNTY EMPLOYEE TO APPLY.THIS IS A NEW PROMOTIONAL ASSEMBLEDEXAMINATION.The eligible list resulting from thisexamination will cancel any existing list and may last approximately one yearbut can be extended.Qualified applicants must be current countyemployees and have completed the equivalent of six months of continuous servicefollowing a regular appointment in the Alameda County classified service byDecember 16 2025.A regular appointment does not includeprovisional TAP (Temporary Assignment Pool) or STEP-UP appointments.Applications must be in the possession of the HumanResource Services Department by 5:00 p.m. on the Last Day for Filing.Applicationswill only be accepted on-line.DESCRIPTIONALAMEDA COUNTYAlameda County is the seventh most populous county inCalifornia and is characterized by its rich diversity and culture as one of themost ethnically diverse regions in the Bay Area and the nation. It is home toover 1.6 million people living in 14 incorporated cities as well as in sixunincorporated communities and rural areas throughout the 821 square miles ofthe County. The County enjoys a varied geography ranging from urban marinas torolling open spaces to hillside lakes and streams.THE SOCIAL SERVICES AGENCYThe Alameda County Social Services Agency (SSA) iscomprised of 2400 men and women working collectively and in partnership withcommunity-based organizations to serve the needs of the community. Services areprovided through four departments: Administration and Finance Adult and AgingServices Children and Family Services and Workforce and BenefitsAdministration. To learn more about the Alameda County Social Services Agencyplease visit the website at .THE POSITIONUnder general direction the position will superviseplan staff organize and direct the operation of designated social servicesprograms comprised of multiple units within a subdivision of the SocialServices Agency; and incumbents will perform related work as required.THE IDEAL CANDIDATEThe ideal Social Services Program Manager has thoroughknowledge related to social work principles and laws and clearly understandsthe mission values and role of the Agency including: its policiesprocedures programs and services; and can effectively communicate thisunderstanding to staff and the community.Critical attributes for success in the positioninclude: Exceptionalcommunication skills both written and oral and the ability to communicateeffectively with diverse audiences and in a variety of contexts. Abilityto identify and understand complex problems and concepts apply logicalthinking and quantitative methods to gathering and analyzing information makedecisions and exercise good judgment based on available data design solutionsto problems and formulate and articulate action plans proactively andcollaboratively. Outstandingorganizational skills including the ability to prioritize tasks effectivelyand work on multiple projects simultaneously. Setshigh goals for personal and group accomplishment while leading through theAgencys vision and values; using sound supervision techniques and being apositive role model for change and advancement of the work of the Departmentand Agency. Abilityto actively listen and respond effectively in a changing environment; having acommitment to facilitating the implementation and acceptances of change in theworkplace. Proficientcollaborator skills; adept in identifying opportunities and taking action tobuild strategic relationships to help achieve business goals. Greatunderstanding of local government programs and passion to provide high qualitypublic service. Demonstratesinterpersonal sensitivity while providing guidance and leadership in a fastpaced high stress environment. Excellentcustomer service skills and ability to problem solve and resolve conflictsbetween staff clients community agencies and advocacy partners. Knowledgeand awareness of diverse population SSA serves the barriers challenges andsocio-economic factors that clients encounter that adversely affect healthyindividual and family well-being. Embracescultural humility and understands how institutional systems policies andprocedures may contribute to inequitable treatment and disparity in services.THE VACANCIESWhile the immediate vacancy for this positionisin Children & FamilyServicesthe eligible list resulting from this recruitment and selectionprocess may be utilized to fill future vacancies in other divisions within theSocial Services Agency.MINIMUM QUALIFICATIONSEither IThe equivalent of four years of full-time experience as a Social WorkSupervisor Supervising Eligibility Technician or similar first-linesupervisory classification in the Social Services Agency (possession of abachelors degree in a social service field may be substituted for two years ofthe required experience; a masters degree in a relevant field for threeyears).Or IIThe equivalent of two years of full-time experience as an AdministrativeSpecialist or equal or higher-level administrative class in the Alameda Countyclassified service. (Non-classified includes District Attorneys OfficeHospital Authority and the Consolidated Courts.)Or IIIThe equivalent of six years of full-time experience at least at the first-linesupervisory level in a human/social services agency (possession of a bachelorsdegree in a social service field may be substituted for three years of therequired experience; a masters degree in a relevant field for four years).License: Most positions require possession of a valid California Motor VehicleOperators license.NOTE: The Civil Service Commission may modify the above Minimum Qualificationsin the announcement of an examination.KNOWLEDGE AND SKILLSThe most suitably qualified candidates willpossess the following competencies:Knowledge of: Organization programs and functions of the various departments of theAlameda County Social Services Agency. Federal State and local laws codes and regulations pertinent to socialservices economic opportunity and employment program. Principles of supervision training and evaluation. Community resource development. Social work principles and casework techniques. Psychological socioeconomic and the other factors that may affect client andfamily functioning. Client and public relations. Automated system capabilities and applications.Abilities: Oral communication. Written communication. Decision making. Analytical and problem solving. Planning and organization. Management control. Leadership. Interpersonal sensitivity. Flexibility.Selective Certification Criteria:When assigned to a Childrens Protective Services Division incumbents will berequired to possess a masters degree in Social Welfare (MSW) from anaccredited school of social work which included a supervised field placementproviding social casework and counseling services to individuals and families;or possess a masters degree from an accredited college or university inCounseling or Clinical Psychology with a specialization in Marriage Familyand Child Counseling (MFCC) based on a two-year program (72 quarter or 56semester units) which included a supervised field placement as part of thecourse curriculum; or possess an MFCC license.Special Requirement: When assigned to the Children and Family ServicesDepartment incumbents will be required to be on-call for the EmergencyResponse Unit on a rotating basis. This will require the incumbent to beavailable on evenings and weekends during their assigned rotation.EXAMINATION COMPONENTSTHE EXAMINATION WILL CONSIST OF THE FOLLOWINGSTEPS:1.A review of the applicants application toverify possession of minimum requirements. Those candidates who possess theminimum requirements for the class will move on to the next step in theexamination process.2.An oral interview which will be weighted as100% of the candidates final examination score. The oral interview may containsituational exercises.Candidates must attain a qualifying rating on eachportion of this recruitment.WE RESERVE THE RIGHT TO MAKE CHANGES TO THEANNOUNCED EXAMINATION STEPS.Alameda County utilizes a Civil Service Selection Systemfounded on merit. Such a system is competitive and based on broad recruitmentefforts and equal opportunity for qualified applicants to test in anexamination process designed to determine the qualifications fitness andability of competitors to perform duties of the vacant position. Many of ourrecruitments are targeted and specific to the needs of a current vacantposition in which case the eligible list may be exclusively used for thatcurrent vacant position. Other recruitments may be more broadly used for bothcurrent and future vacancies or for other alternate jobs with comparablescopes of work.For more information on the Civil Service Selectionprocess please visit the What You Need to Know section of our website AND SELECTION PLANApplicants will beinformed via email with reasonable notice in advance of any examination processwhich will require their attendance. The following dates aretentativeandsubject to change based on the needs of the Agency.TENTATIVE RECRUITMENT PLAN:Deadline for Filing:5:00 PM Tuesday December 16 2025Review of Minimum Qualifications:December 30 2025Civil Service Oral Examination:*Week of January 26 2026*Combined ProcessWERESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTIONPLANAlameda County and the Human Resource Services Departmentwill make reasonable efforts in the examination and/or selection process toaccommodate qualified individuals with disabilities and/or medical conditionsin accordance/compliance with the State Fair Employment and Housing Act (FEHA)Federal Americans with Disabilities Act (ADA) Alameda Countys ReasonableAccommodation Policy and applicable statutes. To request accommodation due to adisability/medical condition during this or other phases of the examination/selectionprocess please contact the assigned Human Resources Representative listed onthe job announcementbefore the last date of filing. AlamedaCounty requires applicants to provide supporting documentation to substantiatea request for reasonable order to qualify for a reasonableaccommodation applicants must have a disability/medical condition pursuant tothe ADA FEHA and applicable statutes.For more information regarding our Reasonable Accommodation procedures pleasevisit our website County offers a comprehensive and competitivebenefits package that affords wide-ranging health care options to meet thedifferent needs of a diverse workforce and their families. We also sponsor manyemployee discount fitness and health screening programs focused on overallwellbeing. These benefits include but are not limited to*:For your Health & Well-BeingMedical HMO & PPO PlansDental HMO & PPO PlansVision or Vision ReimbursementShare the SavingsBasic Life InsuranceSupplemental Life Insurance (with optional dependent coverage for eligible employees)Accidental Death and Dismemberment InsuranceCounty Allowance CreditFlexible Spending Accounts - Health FSA Dependent Care and Adoption AssistanceShort-Term Disability InsuranceLong-Term Disability InsuranceVoluntary Benefits - Accident Insurance Critical Illness Long-Term Care Hospital Indemnity and Legal ServicesEmployee Assistance ProgramFor your Financial FutureRetirement Plan - (Defined Benefit Pension Plan)Deferred Compensation Plan (457 Plan or Roth Plan)For your Work/Life Balance12 paid holidaysFloating HolidaysVacation and sick leave accrualVacation purchase programManagement Paid Leave**Catastrophic Sick LeavePet InsuranceCommuter Benefits ProgramGuaranteed Ride HomeEmployee Wellness Program (e.g. At Work Fitness Incentive Based Programs Gym Membership Discounts)Employee Discount Program (e.g. theme parks cell phone etc.)Child Care Resources1stUnited Services Credit Union*Eligibility is determined by Alameda County andofferings may vary by collective bargaining agreement. This provides asummary of the benefits offered and can be subject to change.** Non-exempt management employees are entitled to up tothree (3) days of management paid leave. Exempt management employees areentitled to up to eight (8) days of management paid leave.ConclusionAll notices related toCounty recruitments for which you have applied will be sent/delivered viaemail. Please add@ @andasaccepted addresses to any email blocking or spam filtering program you may you do not do this your email blocking or spam filtering program may blockreceipt of the notices regarding your application for recruitments. You arealso strongly advised to regularly log into your County of Alameda onlineapplication account to check for notices that may have been sent to you. Allemail notices that will be sent to you will also be kept in your personalonline application account. You will be able to view all of your notices inyour online application account by clicking on the My applicationsbutton on the Current Job Openings page.Please take thesteps recommended above to ensure you do not miss any notices about arecruitment for which you have applied. The County of Alameda is notresponsible for notices that are not read received or accessed by anyapplicant for a County recruitment.NOTE: All notices aregenerated through an automated email notification system. Replies to the @ routed to unmonitored mailboxes. Ifyou have questions please go to our website You mayalso contact the Human Resources Analyst listed on the job announcement for therecruitment for which you have applied.Montrice Goodman Human ResourcesAnalystHuman Resource Services County of Alameda DISASTER SERVICE WORKERAll Alameda County employees are designated DisasterService Workers through state and local law. Employment with the Countyrequires the affirmation of a loyalty oath to this effect. Employees arerequired to report to work as ordered in the event of an emergency.EQUAL EMPLOYMENT OPPORTUNITYAlameda County has a diverse workforce that isrepresentative of the communities we serve and is proud to be an equalopportunity employer. All aspects of employment are based on merit competenceperformance and business need. Alameda County does not discriminate inemployment on the basis of race color religion sex (including pregnancy andgender identity) national origin political affiliation sexual orientationmarital status disability genetic information age membership in an employeeorganization retaliation parental status military service or othernon-merit factors protected under federal state and local law. Alameda Countycelebrates diversity and is committed to creating an inclusive and welcomingworkplace environment.Required Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1