Software Engineering Manager, AI Agents at Cloudflare India

About UsAt Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!Available Locations: BengaluruWhy This Role MattersLead the team building industrial scale AI agents that transform how Cloudflare supports millions of customers worldwide. This isnt research. Your teams code powers real customer interactions from day one at global scale.Youll assemble Cloudflares cutting edge stack into production agents while building and mentoring a world class engineering team in one of the worlds most vibrant tech hubs.Your ImpactTeam Leadership & DevelopmentBuild coach and scale a team of 4 to 8 senior engineersCreate structured mentorship programs and clear career pathwaysFoster a culture of continuous learning with skills focused developmentChampion diversity and build an inclusive team environmentConduct regular 1:1s focused on growth and professional developmentTechnical ExcellenceDrive architectural decisions for agent systems on Workers platformSet engineering standards for quality performance and reliabilityOwn SLOs for latency errors cost and success metricsLead code reviews ensuring crisp PRs and comprehensive testingBalance innovation with pragmatic delivery timelinesDelivery & ExecutionShip production features every two weeksPartner with Support Success Product Security and Data teamsDrive metrics that matter: time to first response resolution time automation rateImplement robust on call processes with clear incident ownershipEnsure transparent progress tracking with no mystery boxesTechnical Stack Youll OwnYour team will build on Cloudflares global edge platform:Core Platform: Workers Durable Objects for state managementAI/ML Stack: Workers AI AI Gateway Vectorize for semantic searchData Layer: KV R2 D1 Postgres for configuration and persistenceIntegration: Agent SDK MCP function calling Queues Pub/SubSecurity: Zero Trust WAF API Shield DLP policiesMust HaveProven track record leading engineering teams that ship production systemsStrong experience with Cloudflare platform or similar edge/serverless architecturesDeep understanding of modern agent patterns and LLM application developmentExcellence in TypeScript or Rust with expertise in async performance optimizationExperience with AI/ML tooling: prompts evals safety systems observabilityTrack record of building high performing teams in Indias tech ecosystemAbility to communicate complex technical concepts to diverse stakeholdersNice to HaveExperience with Workers AI AI Gateway and Vectorize in productionSalesforce or Service Cloud integrations expertiseSecurity depth: prompt injection protection PII handling secrets managementExperience leading distributed or remote engineering teamsBackground in customer support or service automation domainsWhy Join Cloudflare IndiaGlobal Impact from Bangalore: Your teams work will serve tens of millions of Internet properties across 300 cities worldwide. Few companies offer the chance to build AI at this scale.Career Growth Trajectory: As an early leader in our India AI initiative youll have exceptional visibility and the opportunity to shape Cloudflares global AI strategy. Clear paths to senior leadership roles.World Class Tech Culture: Work with cutting edge technologies in AI edge computing and distributed systems. We invest heavily in learning and development with access to conferences training and mentorship from global experts.Work Life Integration: Flexible hybrid model with state of the art Bangalore office featuring collaboration spaces wellness facilities and amenities. We understand the importance of balance.Competitive Rewards: Industry leading compensation equity participation comprehensive benefits and recognition programs that celebrate both individual and team achievements.Leadership Philosophy We ValueEmpowerment over Control: Build autonomous teams that own outcomesTransparency in Communication: Clear information flow up down and acrossContinuous Learning Mindset: Stay curious experiment share knowledgeData Driven Decisions: Measure truth iterate based on evidenceInclusive Leadership: Build diverse teams where everyone can thriveThe OpportunityThis is more than a management role. Its a chance to build the future of AI powered customer service while developing the next generation of engineering leaders in India. Your team will set the standard for how companies worldwide think about automated support.Join us in revolutionizing how millions of businesses interact with Cloudflare. Build something that matters with a team that will define the future.Ready to lead the AI revolution from Bangalore Apply now and lets build the future together.What Makes Cloudflare SpecialWere not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.Sound like something youd like to be a part of Wed love to hear from you!This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.Required Experience:Manager Key Skills Hospitality Experience,Go,Management Experience,React,Redux,Node.js,AWS,Mechanical Engineering,Team Management,Leadership Experience,Mentoring,Distributed Systems Employment Type : Full Time Experience: years Vacancy: 1