Software Technical Support Engineer (MFT/B2Bi) at Axway

Software Technical Support Engineer (MFT/B2Bi)Job ID2025-8178CategoryServicesJob LocationUS-AZ-ScottsdaleOverviewWe are looking for our new Customer Support Technical Engineer (MFT/B2Bi) to join Axway's family. Are you ready? Join us now!! Eligibility: Must be legally authorized to work in the U.S. now and in the future. No visa sponsorship or relocation assistance is available. We're looking for a motivated Customer Support Technical Engineer who enjoys solving complex technical issues and working directly with customers. If you're comfortable in a Linux environment, love troubleshooting, and want to grow your skills in networking, communication protocols, and Axway's enterprise integration tools, we want to talk to you. ResponsibilitiesProvide hands-on troubleshooting, diagnostics, and problem replication for customer issuesSupport application functionality as well as the surrounding environment (OS-especially Linux, database, network, etc.)Respond to customer inquiries via phone, email, and web tickets within target SLAsLead customers through issue resolution with clear communication and strong ownershipAct as a bridge between customers and escalation teams, ensuring issues meet escalation readinessMaintain up-to-date knowledge of Axway productsDocument all interactions in CRMParticipate in beta/sprint support for assigned productsOccasional travel for onsite troubleshootingParticipate in after-hours on-call rotation.QualificationsMust-Have Skills1-3 years experience in technical support, IT helpdesk, software/application troubleshooting, or similar hands-on technical roleStrong familiarity with Linux commands, navigation, logs, and environment troubleshootingExperience supporting or debugging issues in client-server or enterprise application environmentsBasic proficiency with SQL and database concepts (Oracle experience is a plus)Understanding of core internet and communication protocols such as FTP/SFTP, HTTP/HTTPS, SMTP, SSH, SSL/TLSStrong analytical thinking and curiosity-driven problem solvingExcellent communication skills and comfort working directly with customersNice-to-Have SkillsExposure to programming or scripting languages (Java, Perl, Python, Bash)Experience with networking fundamentals, connectivity troubleshooting, and certificatesWindows server experienceBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience)Company Overview At Axway, we're more than a company-we're a pioneer. For 25 years, we've been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration. We're on a mission to be the leaderin our space, empowering our customers withsecure, mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions. Why Axway? We believe in the power of togetherness. When you're part of Axway, you're part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you'll find camaraderie, collaboration, and the support of leadership to inspire you daily. Here, you'll grow, innovate, and succeed because we're better together. Each step forward in your personal journey is one we take as a team. Join us, and let's accomplish extraordinary things together. Axway is a proud member of 74Software. Learn more about how Axway is transforming the future:https://www.axway.com/en. Ready to shape the future? Let's get started-because at Axway, together, we can. Together, we will. Axway is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. #LI-AG1#LI-HybridConnect With Us!Not ready to apply? Connect with us for general consideration.